I have a number of contacts where I have gained express permission on a paper form in person from them.
At the moment they are implied status on CC but when I upload the file containing their details and tick the Express permission option, it is not changing them from Implied to Express. Any ideas?
Thanks for your question! In this case, I would try exporting and removing the contacts before re-uploading and selecting the express permission status. If that is not an option due to the complexity of your list segmentation, you are able to enter individual profiles and update the permission status manually.