Horizontal lines appearing between blocks in Outlook 2016; <div></div> in raw source

Horizontal lines appearing between blocks in Outlook 2016; <div></div> in raw source

Starting this week, we are seeing horizontal lines, edge to edge, appearing between blocks in Outlook 2016 Windows app.

When we look in the raw source, there are empty <div></div> tags at those locations.

Screenshot attached.

 

cc-line-outlook-2016.gif

13 REPLIES 13
Administrator

Hello @MCHT-Collier. I'm sorry that you are seeing these lines appear! This is something that has been noted by our engineers and is being researched further. We have mostly seen this happen on newer versions of Outlook and not on other email clients. The lines you are seeing are being pulled from the outer background color and changing the background color to the same white color should make these lines disappear when being viewed in Outlook. 


Caitlin M.
Community Manager
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Changing the background color isn't an acceptable solution, so I hope we'll be notified when the engineers resolve the problem.

Hi @MCHT-Collier 

 

I apologize this workaround may not be exactly what you're looking for. We have however added you to our queue to be notified when this experience is resolved.


Frankie.P
Community & Social Media Support

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Occasional Participant

Any update on this. It's looks just awful in Outlook

Hi @CaraK85 

 

Thanks for reaching out in the Community regarding the issue with horizontal lines in Outlook. We know how important it is for your emails to look consistent across all email platforms. 

 

One additional potential workaround we have found is that the lines seem to appear at the bottom of a table. So in some cases, you can merge the multiple blocks in to one block to reduce the number of lines appearing in the email. 

 

Please let us know if you have any other questions on this. We're happy to help!

 

Thanks! 


Alex S.
Community & Social Media Support

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Occasional Participant

Is there an estimate on this fix?

We are seeing this issue in Outlook 2016 and 365

Hi @CaraK85 

 

We don't have a time estimate for resolution as this is something we are waiting on Outlook to resolve on their end. This is has to do with how those two versions of outlook read HTML code so it is out of our control. 

 

Please let us know if you have any further questions on this. 

 

Thanks!


Alex S.
Community & Social Media Support

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We are experiencing this as well and it is very frustrating.  I would like to see a solution soon.

Hey there @Canton123 thanks for reaching out to us on the community! We can certainly understand how you feel about this, unfortunately this is an Outlook specific bug- rather than a Constant Contact bug. We are working with Outlook and tracking this on our end, however, any resolution will be coming from them directly.

 

The lines that appear are coming from whatever the background color your campaign is set to, so it may help to match the Outer Background Color of your campaign with the Inner Background Color. You can find out how to do this by Clicking Here.

 

Luckily this seems to only happen sporadically with newer versions of Outlook. (Meaning that this will not appear for everyone who has Outlook, it is pretty uncommon). We appreciate your patience as we work with Outlook to resolve this, please do not hesitate to reach out if you have any other questions or concerns!


Brigitte P
Community & Social Media Support

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Frequent Participant

Hi - any luck with this? I'm still seeing them in outlook. It really has added so much time to building a newsletter the past year to fight with my template every month to get rid of as many lines as possible. It was never like that in years before. I've even started with fresh templates over the past year to see if that would help. I'm not kidding when I say I spend more time fighting with the blocks to get rid of these extra lines than I do putting together our newsletter. Bummer is our org uses outlook so although many of our guests won't see the problem, all of our org does. 

Hi @T.O 

 

I apologize you too are having this experience with your email campaigns! At this time there is not currently an update for this. We are however still in the process of troubleshooting this and have added you to our queue to be notified when it is resolved. Have you tried any of the previously shared workarounds? These workarounds being to: 

 

  1. Match the Outer Background Color with the Inner Background Color.
  2. Merge multiple blocks into one if the line seems to appear at the bottom of a table.

Frankie.P
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Consulting & Training

Come on, ConstantContact! It's been more than a year since this was brought up and we are still experiencing this today. Please stop passing the buck to Outlook. This is clearly a ConstantContact issue that needs to be resolved by ConstantContact. Other emails don't have this issue in Outlook, so it is obviously a CC issue. Can someone pay attention to this? Please???

Occasional Participant

I have found that the suggested workaround from CC rarely works, please fix this issue!

I do not enjoy explaining myself to project managers every few weeks.