We also just sent a campaign today that has not been received by any of our contacts with Hotmail accounts. I would like to be included on any updates about this issue!
Thank you for reaching out to the Community! I apologize that you are not receiving any of your email campaigns to your inbox in Hotmail. Have you checked your spam or junk folder and made sure your emails are not going there? If they are, take a look at this helpful article on how to make sure your emails don't go into spam. If not, please call our deliverability specialists for more assistance on this. Have a great Sunday!
By Constant Contact's own admission, this is a known issue. No...the emails are not in my spam or junk boxes (obviously, that would be the first place to look). Your specialized teams are alledgely working on this...but to no avail (and yes...they have already been contacted). This feedback is not at all helpful...this is an issue which is, apparently, affecting a lot of your clients.
I apologize you are both having this experience with your Hotmail addresses. This is however a known issue that has been escalated to our senior ISP relations team. Please let us know if there is anything else we can assist with in the meantime.
We wanted to give this thread an update on the status of this experience! After further troubleshooting with Hotmail support, our Support team was able to resolve the deliverability to Hotmail addresses. If for some reason this is not resolved in your account, please reach out to our Deliverability Department for further assistance.
I apologize for the experience you are having with Hotmail delivery. It looks like this issue as been fixed and Hotmail users should be receiving your newsletters. If you could check with your users to see if your emails are in spam and then give our Delivery team a call and they will be able to do additional research on why your emails are not delivering to those contacts.
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