Hotmail Recipients Not Receiving Emails

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Occasional Visitor

Re: Hotmail Recipients Not Receiving Emails

We also just sent a campaign today that has not been received by any of our contacts with Hotmail accounts.  I would like to be included on any updates about this issue!

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Regular Visitor

Not Receiving Emails

I can no longer receive any of my Constant Contact emails at my Hotmail address...and Balance Day Spa is my own business. I have contacted you several times now regarding this issue. It has NOT been resolved.
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CTCT Employee

Re: Not Receiving Emails

Hello @AllisonA317,

 

Thank you for reaching out to the Community! I apologize that you are not receiving any of your email campaigns to your inbox in Hotmail. Have you checked your spam or junk folder and made sure your emails are not going there? If they are, take a look at this helpful article on how to make sure your emails don't go into spam. If not, please call our deliverability specialists for more assistance on this. Have a great Sunday!


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Regular Visitor

Re: Not Receiving Emails

By Constant Contact's own admission, this is a known issue.  No...the emails are not in my spam or junk boxes (obviously, that would be the first place to look).  Your specialized teams are alledgely working on this...but to no avail (and yes...they have already been contacted).  This feedback is not at all helpful...this is an issue which is, apparently, affecting a lot of your clients.  

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Moderator

Re: Not Receiving Emails

Hi @AllisonA317 and @GordieCenter 

 

I apologize you are both having this experience with your Hotmail addresses. This is however a known issue that has been escalated to our senior ISP relations team. Please let us know if there is anything else we can assist with in the meantime.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Moderator

Re: Not Receiving Emails

Hi everyone,

 

We wanted to give this thread an update on the status of this experience! After further troubleshooting with Hotmail support, our Support team was able to resolve the deliverability to Hotmail addresses. If for some reason this is not resolved in your account, please reach out to our Deliverability Department for further assistance.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

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Occasional Visitor

Re: Not Receiving Emails

One of my hotmail recipients is not receiving my emails. This caused a huge problem, as my program had a date change & she was unaware! What is being done to address this? I see from previous threads this has been going on for 2 years ?!?! Please advise.
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Occasional Participant

Re: Not Receiving Emails

I dropped constant contact due to this issue - same is true with gmail account

Gmail and Hotmail route most to spam / junk due to links and from the fact email originates from Constant Contact.

In the case of hotmail - I couldn’t even find the emails in spam junk

Email service providers are routing so much to junk - I now only communicate via text
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Occasional Visitor

Re: Not Receiving Emails

Still have hotmail users not receiving messages. Please provide an update!
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CTCT Employee

Re: Not Receiving Emails

Hello @AllyT84,

 

I apologize for the experience you are having with Hotmail delivery. It looks like this issue as been fixed and Hotmail users should be receiving your newsletters. If you could check with your users to see if your emails are in spam and then give our Delivery team a call and they will be able to do additional research on why your emails are not delivering to those contacts. 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.