UPDATED: July 2018
So you created your event homepage, your registration form and you sent your invitations. Your event is live and the RSVPs are pouring in while you do other things…like grocery shopping. But what’s this? Someone is waving at you and coming closer with a large smile across their face and arms full of reusable shopping bags. They have told you they are coming, and have asked you to “sign them up!” They have bid you a good evening and are now walking away to inspect the organic okra. There you stand wondering why they didn’t do it themselves, but alas it must now be done. So what does this mean for you?
Well, sometimes you will have to manually register someone for your event on their behalf so here’s how you do that, quickly and easily!
Begin by clicking on the name of your event in the EventSpot Tab. You will be looking at the main landing page; the Dashboard for all stats and actions for managing your event. To the right of the circle representing how many registrants you have, you will see a list of 5 options in the gray box just off to the right of the circle.
You will choose the second option which reads: “Register someone.” Here’s what it’ll look like:
After you click that, you’ll be taken to the Registration Form that you created for your event where you’ll basically see what your registrants see when they register too. Once you do, click on the ‘Register Now!’ button and this will prompt you to fill out the fields you required of your registrants when making the Registration Form. Once you fill out that required information, if they have an email address they will receive confirmation that they have been registered for the event
*Note: If that person who waved you down at the grocery store did not have an email address, you may put your own email address in for them, but remember YOU will be receiving the confirmation email that they would have received if they had their own email address. Use it to remind you to contact that person by phone, by paper mail, or in person to let them know that they are now registered for the event.
That process will look like this:
Complete this last part by clicking on the Register Button which will confirm that “you” have successfully registered for the event (on behalf of the person who flagged you down at the grocery store).Your email address will receive the confirmation that that person has registered, and if you have the report set up in the event to email you when someone registers, you’ll get that report on this action too. Your Dashboard report circle will now visually represent this action:
So there you have it, folks. The short process to manually register someone for your upcoming event. If someone told you that they couldn’t come, the process is virtually the same, except you would select ‘Manually Decline’ instead and repeat the steps.
In case you have some additional questions, here are a few more FAQs to help you manually process registration:
We hope that this post helps you to remember how to manually register/decline one of your guests and if you have any additional questions, we’re here to help!
As an administrator, when I click on Register Someone shouldn't it go directly to the registration page? and not the landing page that my customer sees?
This only works if you have allow a registration method that does not require payment. If the only way to register for this event is through a payment option like PayPal, you cannot bypass this. This is a problem with the lack of adminitrative authority with the event managment system that has never been addressed.
We have developed a work around that we include in all our events when we set them up. That is, a 'promo' code for a zero cost enrollment option that is never published. This allows the administrator to bypass the payment option and register the person for free. The administrator enters the 'promo' code, applies it, and registers the client for no cost.
The other shortfall that has never been addressed to my knowledge is to move a registrant from one event to another without re-registering them. Again, we have to use the work around described above as we have no registration options other then payment for our clients. This was a management descision based on several factors, one of which was reducing the number of 'no shows' who had registered for no charge.
That is, a 'promo' code for a zero cost enrollment option that is never published. This allows the administrator to bypass the payment option and register the person for free. The administrator enters the 'promo' code, applies it, and registers the client for no cost.
When you do that, you can only register one person under that email, because the system will not allow more than one registrant per emial address. Also when you go in to edit their email, if CC already has that email in your contact files you cannot change it! They recognize the email and reject it even thought it is the same name!! What??
Thank you for reaching out to Constant Contact with regards to your most recent inquiry. So if a customer already has an email address and is not a contact of yours, unfortunately you will need to cancel that registrant and re-register them. If you are receiving an error message that the contact is already in your account but not registered, what you can do is go into that contacts details and add a "1" to the end of their email address. Then go and re-register someone under that email address in your event, and then go back to the Contacts details page and remove the number you added to their email address.
If there is anything we can assist with you with further please feel free to reach back out via the community or by calling support at 1-866-289-2101.
If you don't need to send an email to the client you are registering you can temporarily change the event to allow guests. Reguister one person or a bogus person with a bogus email and then register the other folks as 'guests'. Then remove the option. If you want ot sent them a confirmation you will need to do that manually, or it will go to person you registered with the names of the guests on it. You can remove the guest option when you are done.
SCORE_Delaware and Ian_W you two have given the most cumbersome workarounds for something that should have a simple solution.
Well, what can I tell you but that on more then one occassion I have complained that the application does not have a robust administrative capablity and that is the crux of the problem. The admin person should have full update capability to the registration database including the ability to add, remove, and transfer registrees without any reference to he landing page or registration form. Myself, Ian, and our peers would not have to be inventing compound solutions if the system had adminstrative rights that would be included in any decent design.
Well hopefully someone higher up in constant contact is monitoring the thread. I have a few more work arounds I created just to use their "robust" event registration.
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