I took a look at your account and saw that there was an image uploaded on the day that you posted this message. It look like you may have been uploading PDF versions of an image, which show only within the Document library. In order to insert a file into your email so that it displays it does need to be an image file type (png, gif, or jpg). If you need any help with Converting an image file, take a look at this post here with instructions on how to do so using a screenshot.
If you need any other assistance, please let us know.
I'm having the same issue, but in a different application: I'm trying to make a button (or clickable image) where the email recipients can download a JPEG. It will not allow me to do this. It only allows for a PDF, which is not going to work for my demographic (elderly who can barely open their emails, let alone download a PDF and then save it as a JPEG). I need it to be a JPEG and not a PDF, but the only options on the "Link" dropdown menu are "Web page, Email, Document, Landing Page." I select Document, but that only allows for a PDF (again, NOT going to work for my clients) so there really should be an option to insert an Image (JPEG) in that Dropdown menu. But sadly, it will not present my uploaded JPEG as an option in the "Insert Link" popup box. This is extremely frustrating. haha.
Hello @KathleenK715 ,
So with any images on the internet, you may need to explain to your customers that they can right-click on an image to save it (just insert the image normally into your email). You can also link to the image if it's saved in your library, you'd just need to copy the link for it, then make your button / text / image link to a webpage.
Thanks for posting, I am sorry to hear of this frustration. When you upload a PDF it will show as a document in your library so you won't be able to insert it as an image. If you wanted it to show in your email you would want to convert the document to an image file instead. There are free online converter tools that would do this for you, just google for one. Please note, these are not Constant Contact products so please use at your own risk.
If you are okay with the PDF only being linked in your email you will want to choose to insert a document link on the left instead. This will show you the documents you have uploaded only.
Hope this helps,
Thanks for posting, I think I know what is happening!
A PDF file is actually a document file, not an image. It sounds like you have an image in the PDF you want to use or you want to use the PDF as the image. For reference, an image file ends in jpeg, png or gif. Since you've uploaded the document it will be in your Library but can only be inserted into your email as a link. I would suggest clicking the Library tab of your account and finding this file.
If you want to insert a link to the document you can by using the "Insert Document link" option. If you want it to show in the email we will need to convert the file to an image or recreate the PDF as the email.
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