How do I add a new name to an existing list?

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Pone13
Participant

How do I add a new name to an existing list?

The changes don't make sense!
1 ACCEPTED SOLUTION

Updated: October 2017

 

Hi there. I'm sorry you're having trouble adding contacts to lists. How to do it really depends on if the contact is on your account already or if you are adding them in new.

 

Here are the steps for adding a new contact:

  1. Click the Add Contacts button and choose Add a contact.
  2. Type in the contact's name if you have it.
  3. Type in the contact's email address.
  4. Check the box for Permission to send.
  5. Once that box is checked, you will see a line under the email address that says Add to Lists. There is a plus sign on that line. Click it.
  6. Check off the list or lists that you want to add the contact to.
  7. Click Apply.
  8. Click Save Contact, and select either Save contact or Save and add another, if you have multiple contacts to add.

If the contact has already been added, then you just need to add them to the list:

  1. Search to find the contact.
  2. Click the check box by each contact you want to update or click the check box at the top to select them all.
  3. Click Manage Lists > Add to Lists.
  4. Click the check boxes for the selected lists you want to add the contacts to.
  5. Click Add.

 

If you have any other questions, please let us know.

 

 

Jeff Gilson
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution"

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21 REPLIES 21
Ultramar
Occasional Participant

Cannot add the new contact to a list as you are adding them. This creates more work. NOT GOOD.

I'm sorry that you're having difficulty adding your new contacts to a list when adding them to your account.

 

When adding just 1 contact, you have to select that you have permission to send > then you will get the option to add to email list under that.

 

Add email to list.JPG

 

If you choose to enter Names and Email Address and click Continue, you are taken to this page where you click that you have permission to send and then can add to a list:

 

Add Contacts - Organize.JPG

And if you're adding from a file, once you designate where each row in the file is to be uploaded within your contacts, and you select you have permission, you again are given the Add to Email list option.

 

I hope this helps and if you need further immediate assistance, please contact our Phone Reps at 1-866-289-2101.

TanyaK1
Occasional Participant

I cannot figure out your new contacts features. It won't allow me to add contacts to lists. Please contact me immediately to help me add these contacts so I can email. Thanks

Hi Tanya,

 

I'm sorry that you're having difficulty adding contacts to your lists in your account.

 

Here is our FAQ on how to add contacts.

 

If you need immediate assistance, please reach out to our phone reps at 1-866-289-2101.

 

I hope that helps!

CindyC06731
Regular Participant

I am having the same problem. Help!

Updated: October 2017

 

Hi there. I'm sorry you're having trouble adding contacts to lists. How to do it really depends on if the contact is on your account already or if you are adding them in new.

 

Here are the steps for adding a new contact:

  1. Click the Add Contacts button and choose Add a contact.
  2. Type in the contact's name if you have it.
  3. Type in the contact's email address.
  4. Check the box for Permission to send.
  5. Once that box is checked, you will see a line under the email address that says Add to Lists. There is a plus sign on that line. Click it.
  6. Check off the list or lists that you want to add the contact to.
  7. Click Apply.
  8. Click Save Contact, and select either Save contact or Save and add another, if you have multiple contacts to add.

If the contact has already been added, then you just need to add them to the list:

  1. Search to find the contact.
  2. Click the check box by each contact you want to update or click the check box at the top to select them all.
  3. Click Manage Lists > Add to Lists.
  4. Click the check boxes for the selected lists you want to add the contacts to.
  5. Click Add.

 

If you have any other questions, please let us know.

 

 

Jeff Gilson
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution"

Are you on Twitter? Follow me here!

View solution in original post

ShirleyF43
Participant

I added the emails but now I cannot find how to add the names to those emails. HELP! Sometime changes are not BETTER!

Hi Shirley,

 

I'd be happy to help you with this.

 

If you have a file, you can just add a column with the names on it and then re-import the file using the Update feature in Contacts > Add a Contact > Add a file. 

 

Our system will update them for you.

 

Or you can also go through all of your contacts individually, click on each one > that will bring you to the contact details area. In this area, you can click on where the First Name would be to add it.

 

I hope that helps!

 

For immediate assistance, our phone reps are available at 1-866-289-2101.

LisaH281
Occasional Participant

I am having the same problem - I can choose a list but there is no command to add an existing contact. when I choose the contact, the "add to list" box at the top is greyed out.

 

ARGH!  Please help.

LisaH281
Occasional Participant

I tried again - reselecting the commands and the "add to list" was no longer greyed out. So there's a glitch.

 

Now I have another request - when I select the contact, it does not show me which list it belongs to. Why not?

 

thanks! Lisa

Hi Lisa,

 

If you have an existing contact, you can go into their Contact Details page by typing in their name or email address in the Search box, then clicking on them to view their details. In this page, you can add them to new lists and see which lists they are on.

 

If you are in a list, you can only select current contacts within that list to move/copy/remove to other lists. 

 

You should be able to see the lists that that contact is on when you are viewing their details. If that isn't showing please email me at social_support(at)constantcontact(dot)com your username, contact name/email address, and reference this post in the User Community please.

 

Thank you in advance!

UNS
Participant

Went to go update my contacts and there was a problem in doing so. Cannot send out my emails until I can update the contacts.

Hello, 

 

I apologize that you are not able to add contacts to your list.  When you are trying to add contacts, are you adding new contacts (either copy/paste or using a file) or are you trying to manage contacts within your account and add them to a list?  

 

If you have a file of contacts that you want to add, you can go to Contacts > Add Contacts > From a file.  You will then choose the file and hit next, then you will label the columns of your spreadsheet (i.e. First Name, Last Name, Email Address - Other) and hit Next.  On the last step under Add to Lists you can click the blue box with the + sign to add the contacts to a particular list.  

2014-04-28_0751.png

Hope this helps, if not please reply to this post with the method you are trying to add contacts, and what happens after you try to add them to a list.  For immediate assistance you can contact our Support Team here.  

JoanV
Occasional Participant

I want to add these two contacts to my e-mail list

HI @JoanV

Great question! Are these brand new contacts to your account?

 

If so, you can add them by clicking "Contacts" > "Add Contacts" > Create a new contact. Fill out as much information about the contact as you would like to import and click save. You can do this for both contacts!

 

If the contacts are already in your account you can find them in any list view and check them off. Use the "Add to Email Lists" button in the header to choose which lists you would like to copy them too. If you would rather, you can find or search for one contact at a time and click into the contact's details. Just use the blue plus sign to add them to a new list.

 

Hope this helps, 

Hannah M.
Community and Social Media Support

If you find my post helpful, and it answers your question, please mark it as an Accepted Solution

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IreneL
Participant

We added new contacts. Activity shows that we have 121 new contacts but when I go to contact list it only shows 1 new email. What happened?

Hi @IreneL

I am sorry to hear this happened! Is it possible that these addresses are showing as errors on the left panel of your Contacts page? If you don't see this listed it indicates no errors. What type information were you importing--first name, last name, just emails, etc?

 

Thanks, 

Hannah M.
Community and Social Media Support

If you find my post helpful, and it answers your question, please mark it as an Accepted Solution

Are you on Twitter? Follow me here!
BrianM815
Participant

I'm trying to add contacts to an email list from an Excel file. It loads/updates the contacts, but the email list is empty.

HI @BrianM815

I am sorry to hear this is happening. Are you seeing any errors when you upload? Please click Contacts > Activity to see if there is any error messaging here. Are these contacts already in your account or are they brand new?

 

Thanks,

Hannah M.
Community and Social Media Support

If you find my post helpful, and it answers your question, please mark it as an Accepted Solution

Are you on Twitter? Follow me here!
JohnB614
Participant

why is it so hard to simply add one contact to a list