How do I reactivate a Coupon


How do I reactivate a Coupon

We upgraded to the plus and wanted to add a trackable coupon. After three tries, my associate tied sending a test that seemed to work. The manger deactivated the coupon, now customers see a ' this sale has ended" prompt, even though the exp is a month out. How can I reactivate the coupon?

CTCT Employee

Re: How do I reactivate a Coupon

Hi @ScottyJ6!


Thanks for reaching out to us here in the Community forums! I apologize for the inconvenience, but there is not a way to re-activate a coupon once it is de-activated. You will have to copy the coupon (FAQ to show you how is right here) and use that one starting now. I will take your feedback on that though, in terms of being able to re-activate a coupon. If you have any more questions or concerns, don't hesitate to reach out again!



Gwendolyn B
Customer Engagement Specialist
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