How do i change the unsubscribed email address

GregS780
Participant

How do i change the unsubscribed email address.

greg

8 REPLIES 8
William_A
Moderator

Hello @GregS780 ,

 

Can you elaborate at all on what you mean? Is there a reason you wish to edit an email address that's been unsubscribed from you? Since email addresses are unique, their unsubscriptions are hard-coded for Compliance and legal reasons.


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William A
Community & Social Media Support
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GaryR9994
Occasional Participant

Hi,  I have the same question - I'd like to change the unsubscribe email address to be the same as the "sent by" email address.

Hello @GaryR9994,

 

Can you provide us with some more information about what you are trying to change? 


Zoe H.
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

I believe I am in a same situation. On the bottom of the email, where the footer is, there is a clickable button where it says "unsubscribe from whateveremail@gmail.com" However, I wish this "whateveremail@gmail.com" to be the same as sent by email address. For example, I wish that whatevermail@gmail.com to be hello@gmail.com if it is sent by hello@gmail.com 

 

Thank you so much for your help.

 

Best regards,

Edward Lim

Hello @JesseK802,

 

If you edit the From and Reply to email addresses at the top of your screen, it will reflect at the bottom as well. Thanks! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

Hello Jesse,

I understand what you are trying to do, I was in the same situation. It has nothing to do with the FROM & REPLY, it has to with you user email, and you can edit that in "My Account" and you'll see a box that has User Name and User Email, and a blue edit button on the lower right. That will change the email you see on the footnote where it says "Unsubscribe". One more thing through trial and error, a coworker and I figured out that the user email that appears on the footnote only appears in TEST emails. When you schedule it to send and people receive it they see their own email, EXAMPLE: Unsubscribe whoever@email.com. I hope that helped.

KathyH1402
Participant

I unsubscribed an email and now they want to be active and receive the newsletter

 

If a contact has been marked as unsubscribed from you, you'll need to go through the resubscription process. However the easiest method for a contact to resubscribe to you would be for them to go through one of your sign up forms.

 

If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.

 

Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed.


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William A
Community & Social Media Support
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Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
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