How do i export birthday fields

[FErnandaB9]

Good morning, I am trying to export my list of contacts to excel, when i choose the fields to export there is not an option to export the date of birth, but i already added dates to my contacts.

[Sara_L]

Hello @FErnandaB9, 

To find your exported file, you can access the Activity page. When you're on the Contacts tab, you can find this page at the top of your screen.

Unfortunately, there is a known issue on our end that prevents exporting contacts' birthdays. Our engineers are working to resolve this as soon as possible. I apologize for the inconvenience. I can leave a case open for notification for you, once this is resolved. If you'd like that, please let me know.

[mchristo]

If he creates a custom field in which to enter birthdates, and re-keys or uploads the data there, will that field appear as an option to select when he prepares an export?

Michael

[Samantha_O]

Hello @mchristo, 

If the information is placed within a custom field, it will be available to export.  The birthday field can be used to create a Birthday or Anniversary campaign to be able to send out campaigns on a specific date for each contact.  If the birthday is solely within the custom field, this campaign type will not work properly. 

[mchristo]

Ok then. Please fix the standard-birthday-field-export problem asap.

Michael

[FErnandaB9]

Hello Sara,

Thanks for your reply i would really appreciate that, please let me know when it works properly so i will be able to export it as soon as possible.

Regards,

Fernanda.

[Samantha_O]

Hi @FErnandaB9, 

I have put in the request for you to be notified when this is resolved. 

If there is anything else we can help with, please let us know. 

Thanks, 

[OscarC184]

Please put me on the list to be included in that update.

Thank you!