The Community is hosting an End of Summer sweepstakes! Participants must complete tasks to earn tickets that will enter them with a chance to win a free year of Constant Contact and other great prizes!*
*No Purchase Necessary. For Official Rules, visit here. Constant Contact’s End of Summer 2020 Sweepstakes ends on October, 20, 2020 at 11:50 PM EST.

How exactly does the system know to update a contact?

Highlighted
Frequent Visitor

How exactly does the system know to update a contact?

Suppose I have a contact that is First name: Mary, Last Name: Smith, Email: marysmith@email.com

 

Then I import another Mary Smith. With a different email. What happens?

I update the contact list weekly, and seem to get a lot of replies like "50 users added, 20 users updated."

 

How can I know that I'm not losing Mary M. Smith when I add Mary J. Smith?

1 REPLY 1
Highlighted
Employee

Re: How exactly does the system know to update a contact?

Hello @SeanW587,

 

Thank you for bringing your question to the Community!

 

The cornerstone of your contacts is their email address. If you change information that is associated with an address the contact will be considered "Updated". You can have as many contacts as you like with the same exact name but you can only have a unique email address once in your account. In your case, you would simply have 2 Mary Smiths on your account, one for each address.

 

I sure do hope that this helps to explain but please let us know if you have additional questions. Thank you for using Constant Contact, have a great day!

 

 

Evan G.
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!


Constant Contact 2020 End of Summer Community Sweepstakes!

The Constant Contact User Community is hosting a sweepstakes. The more you participate, the more chances you have to win! Read on to learn more...

Read More
Featured