I've been trying to figure out how to view/export a report that shows me each contact name and all the emails they've received within a specific time frame, and whether they've opened or clicked. I want a full list of all contacts I can export, not viewing them one at a time.
Is this possible? I'm not seeing this option anywhere. Help!
Hello @LillianN2. At this time, contact engagement history can not be exported from accounts. It is a feature request that our Product team is actively tracking and I can certainly let them know that this is a report that you would like to have available in your account. I apologize for any inconvenience this may cause you.
Being able to export, or get a report of engagement (campaigns opened) from my list would be highly valuable for any user. It is clearly being tracked. I would love to be able to pull a report of all those on my list who have opened 50+ emails, or have clicked through 10+ times.
Is this / will this be available?
I can certainly appreciate how that type of information would be useful. Rest assured we are listening to customer feedback on this and our team is reviewing this feature. I cannot provide any estimated time of implementation right now but I will be tracking this request on your account.
I will make sure to track the engagement export feature on your account as well. As for a cumulative report of contacts who have not been opening campaigns we do not have this feature at this time however there is a workaround for compiling such a list. This link will provide you with a tutorial on how to compile a cumulative report on who is not opening your emails.
Hi @KenCountess. You're welcome! Please let us know if we can assist you with anything else.
I find it staggering that this functionality is not included in your product. This feature has been asked for going back to 2013 and probably before.
What use is this tool if you can't analyse the data? Do you really expect me to click into every contact to see in a tiny scrollable window whether they opened a particular mailshot or not ?
Hello @SteveR830. We are still collecting feedback from our customers about this feature request and I understand how it could be of use to you. I will track this request in your account but I encourage you to voice your feedback on our Feedback board as this board is seen by our Product teams who work to add features in accounts.
Please please please add this feature. I am currently looking at alternatives to CC for this very reason. We segment our list so as to share messages that are appropriate for each client and it is really difficult to create lead funnels without being able to see the big picture by contact. The new segment feature has helped but still would love to be able to export engagement activity by contact. PLEASE!
Thank you for sharing your feedback on this feature! I can definitely understand how helpful a tool like this would be. I apologize at this time we do not have a time estimate of when it will be available. You are however correct, we have released our segment feature to help filter contacts based on their activity. I am happy to hear that this tool has helped in the meantime! We are always open to ways we can better our user’s experience. In fact, I would also suggest sharing this feature request in the Feedback section of our Community. This section is not only monitored by Support agents like myself, but members of our Product team as well.