We are trying to send out an email blast with a background image instead of a solid color. I have one selected through the custom pattern option, but it repeats. I would like to have the background picture fill the whole background, definitely not repeating.
I am new to editing with pictures and constant contact. Any help will be most appreciated!
Here is a picture of what has happens:
This is how I want the background to look, with it filling the whole background block.:
Mar 14, 2019 2:18:04 PM
I want to first apologize for the issues this has been causing everyone. I am the Product Manager of our 3rd Generation Editor and value all feedback given from our customers. I would like to add some color as to why some functionality might seem limited or not meet everyone's exact needs.
One of our main goals that we strive for is trying to make our emails display correctly in all email clients which introduces some challenges. Each email client (Outlook, Gmail, Yahoo etc) reads and renders emails differently. For example many versions of Outlook completely strip all background images . In order to display background images in Outlook we include a snippet of VML code in the email which Outlook *does* render. The only downside to this technique is that the VML code only supports tiling. Outlook ranks third in total overall opens so we want to ensure your background images display there and feel this is more important than opening up other background options that wouldn’t work in Outlook.
Constant Contact also has some restrictions on images that are allowed to be imported into MyLibrary. Images cannot exceed 800 pixels in width. If a customer chose to do anything other than tile the image it could be either distorted (due to it stretching to fit the email display window) or would be so small that it would be hidden by the email content area.
We try to make your editing experience ideal but do understand we can always improve. We are always on the lookout for new techniques for background images that all email clients support. Our goal is to make sure your emails looks great in each email client and you have the functionality and features to make them unique to your business and brand.
Please feel free to reach out with any questions but I hope at least this helps with an explanation why some of our features might not seem “complete”.
Thank you so much for reaching out to the Community! At this time within the 3GE editor, we don't have the capability of changing the background from repeating to non-repeating. I do apologize for the inconvenience.
We really appreciate your specific feedback on how this feature can be improved. It's great insight for our developers to review as they map out future updates for the product. I have tracked it in your account for them to see.I also encourage you to check out our Feedback area of the Community where you can post any additional feedback you have and chime in with other customers sharing their ideas.
In the meantime, if you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can.
It's ridiculous that you guys can't figure out a fix for this problem! I too have the same problem. I like to keep our E-News fresh every week with a new background image, and the images you offer are very vanilla and limited. If you can't fix this problem, then the LEAST you can do for your paying customers is offer more of a variety of backgrounds. I have complained about this to you guys for over a year and here we are still talking about this in 2018. All you're doing is paving way for a competing company to fix the problems you refuse to solve and take all of your customers away. Get it together CC!
Thank you for reaching out to the Constant Contact Community. I'm sorry for your frustration with this feature.
I have submitted your feedback to our developers and we are always looking for feedback to our product team and I do encourage you to also explore our Feedback section and provide it directly to them as well. Please feel free to reach out to us here anytime, we are happy to assist.
Thank you for choosing Constant Contact. Have a great day!
I Agree - It is ridiculous to think your techs can't figure out how to make a background picture as a single versus repeating photo. You actually had a better system prior to your changes when we could copy and paste the html in a paragraph. Can't do that any longer either. And when in the world are you going to create new templates? It's been years of the same ones.
Thank you for reaching out to us about this. Your feedback is greatly appreciated, and we are very sorry about any inconvenience this may have caused. Our developers have received your feedback, and we also suggest that you mention this in our Feedback section.
Please reach out to us if you have any more questions, and thank you for choosing Constant Contact!
With all due respect that is all you folks ever do ... just send us robotic replies saying that you're sorry and that the people who need to be aware are aware. That doesn't help us! We don't want words - we want ACTION. This is the kind of customer service that is going to send your customers straight into the arms of your competitors.
Hi @MariaS05. Thank you so much for coming into the Community. I certainly understand why you would like to have a non-repeating background image in your email. I wanted to provide a little more information as to why background images repeat. Depending on the length of your newsletter, a single background image could stretch or become very distorted. Having a tiled background image ensures that the image stays the same throughout the entire length of the email.
I see that you had posted earlier in this thread about the background images that are available in accounts. Although you can change the background pattern and color and also insert your own custom background pattern, I certainly understand why you would like to see more variety in the choices already available within the editor. What types of backgrounds were you looking for? Our Third-Generation Editor is constantly being updated with new features and improvements and many of these features are a direct result of feedback from our customers. We appreciate (and read!) every piece of feedback we receive and we would love to hear yours!
It's simple! We want to be able to fill a background with one image, instead of it repeating. simple. Please create this capability as soon as possible.
Thank you for reaching out to us through the Community. I have tracked this request to your account and have notified our developers about the suggestion. I do apologize for any inconvenience this may cause in not having this ability, but we most certainly appreciate any feedback and suggestions you may provide us. Please let us know if you need assistance with anything else.
I certainly understand why you would like to have a non-repeating background image in your email. I wanted to provide a little more information as to why we do not allow single image backgrounds. Depending on the length of your newsletter, a single background image could stretch or become very distorted when it arrives in your contact's inbox. We allow tiled background images to ensure that the image stays the same throughout the entire length of the email. We suggest you upload an image that will tie seamlessly with itself. We do have a few options available in the editor that you can use. There are also many third party sites with available seamless tiled backgrounds. If you have any further questions please feel free to reach out.
IN other words - Constant Contact either doesn't care, or refuses to listen to all of these people complaining about the same thing and do something to fix it. You heard what she said - CAN do it, so it CAN be done. I am already in the process of talking to my boss about leaving you guys, because you refuse to solve this issue, even though you have known about it for a long time now. Don't make lame excuses - offers it, so you simply cannot claim that it can't be done. Basic websites have this SIMPLE function. You either don't know HOW to fix it, or you're refusing to. Either way, this is TERRIBLE customer service. We don't want excuses- we want it resolved.
Look how many different people are commenting who are all annoyed at this, and then look how long this problem has been gone on unresolved. Exactly how many customers are you willing to lose before you take action to fix this? A problem like this should be an easy fix - not something you risk losing customers over.
We appreciate your feedback on this feature request! As Aaron_H mentioned, our developers are tracking the requests for this feature to see about prioritizing it for implementation. We do hope that it will be considered soon, as we know it would be a very useful feature to have.
Thank you for coming to the community! We absolutely see how background images could be important for your branding, and we're continuing to track that request for our development team. We're always looking to improve our features, and we use customer feedback like yours to help those engineers determine which features should be a priority.
If you have any other ideas or requests, please feel free to let us know so we can pass them on to that development team as well.
Why can't CC's team build simplistic code into the software which recognizes (or reads) the length of the email being built, and responds accordingly??????? This is not a hard solution unless you are married to antiquated software that you can't update bc the beast you've built will topple if you pull any thread in it's delicate tapestry. If that's the case, you're doomed. You need to rebuild CC's platform or begin addressing common and quite frankly old, issues. One of those two things has to occur to save you from losing market share to much more innovative services who are investing time and energy into listening to their base. CC clearly is not.
Thank you for reaching out. I have added you to this feature request so that we can see about bringing more attention to this! Let us know if we can do anything else for you.