Mar 14, 2019 2:18:04 PM
I want to first apologize for the issues this has been causing everyone. I am the Product Manager of our 3rd Generation Editor and value all feedback given from our customers. I would like to add some color as to why some functionality might seem limited or not meet everyone's exact needs.
One of our main goals that we strive for is trying to make our emails display correctly in all email clients which introduces some challenges. Each email client (Outlook, Gmail, Yahoo etc) reads and renders emails differently. For example many versions of Outlook completely strip all background images . In order to display background images in Outlook we include a snippet of VML code in the email which Outlook *does* render. The only downside to this technique is that the VML code only supports tiling. Outlook ranks third in total overall opens so we want to ensure your background images display there and feel this is more important than opening up other background options that wouldn’t work in Outlook.
Constant Contact also has some restrictions on images that are allowed to be imported into MyLibrary. Images cannot exceed 800 pixels in width. If a customer chose to do anything other than tile the image it could be either distorted (due to it stretching to fit the email display window) or would be so small that it would be hidden by the email content area.
We try to make your editing experience ideal but do understand we can always improve. We are always on the lookout for new techniques for background images that all email clients support. Our goal is to make sure your emails looks great in each email client and you have the functionality and features to make them unique to your business and brand.
Please feel free to reach out with any questions but I hope at least this helps with an explanation why some of our features might not seem “complete”.
I apologize the ability to have images not repeat has not yet been implemented. There is also no specific image size we can share to stop it from repeating as the size would depend on the client and device your email is being viewed through. We can however track this feature request in your account and make sure you are notified if it becomes available.
I apologize, at this time there is no workaround we can provide that will 100% solve this request. In the meantime this feature request has been tracked in your account and submitted to our Product Team.
As it has been suggested to your company many many times, if you can't make a work around to this issue, then you should add a whole lot more of standard background options. Holidays, themes, images, etc. This gets more and more frustrating and limited for everyone. I cannot understand why this has YET to be implemented.
That is an amazing idea and I will definitely submit your feedback on this! This is something we are currently working on and we really appreciate your input. Thank you!
You are clearly still not listening. This is a year's long request. Saying the same thing over the course of years, that your compe... you know what, I officially give up and am probably going to pull two clients from your service and port them over to another platform. This being the straw that breaks the camels back, and you losing business bc of it, is the poorest reflection on Gail Goodman I could imagine. How easy this could have been to fix and how many people it has frustrated over the course of years.
Definitely agree there. I'm ready to jump ship to MailChimp. They don't have this issue. Their support isn't as robust however once you learn a bit on your own and get over that initial hump of "newness", you really don't need much support.
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