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How to add another email address for a customer

Occasional Participant

How to add another email address for a customer

When I enter or review a contact I orginally was able to add another emails= for a customer, However, this option is no longer available.  There is a drop down to add another phone number or address but there is no longer a drop down to enter another email.

 

22 REPLIES 22
Regular Participant

THANK YOU!!!! I'm having the same issue... I've been struggling for at least 30 minutes with it and thought I was going crazy... Thought I was doing something wrong.  Glad to see I'm not the only one!!  I need this option back becuase I don't want to have to add the same client 3 times just because they have 3 different emails.

Hello @LoriC339 and @ChrisD0690,

 

We have made a change in the way you upload email addresses; you will only be able to have one email address per contact now. If you do need multiple email addresses, you will need to do a few uploads for the additional email addresses.

Brittany W
Community & Social Media Support

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Occasional Participant

What does that mean, "If you do need multiple email addresses, you will need to do a few uploads for the additional email addresses."?

I have couples/families who are one account/contact and in my situation one spouse doesn't tell the other spouse when the email comes in, and they'd like to read it too, so I need to be able to keep two emails on one contact otherwise, my accounting/numbers will be a mess. This change is not helpful.

 

Occasional Participant

We also have couples who are one account/contact and one spouse doesn't tell the other spouse when the email comes in, and they'd like to read it too. Having the 2 emails worked perfectly for us - don't understand why it was taken away.

Hello @MelanieM73@ChrisD0690, and @LoriC339. Thank you for your feedback about the changes that we made around the ability to have multiple email addresses for one contact We removed this option to alleviate some pain points for customers that were causing things such as duplications within the account. These contacts have also been known to cause issues with our system and we are looking to simplify.

 

In order for one contact (or couples/families in your cases) to have two email addresses in the account, you would need to create two separate profiles for the family or couple with their own email addresses. These contacts can have the same first and last name, the only difference between the contacts would be the email address associated with it.

 

I understand that this change we made certainly affects how you upload and view your contacts but I ensure you that we are listening to your feedback about this and encourage you to add why this is important to your business here.

 


Caitlin M.
Community Manager
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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

this change is NOT helpful.  please return to multiple email addresses per contact.... please!

Hello @SabrinaB12,

 

I do apologize for any inconvenience this has caused. I understand how this feature has been beneficial to some of our customers. Your feedback has been tracked in your account so the appropriate department will see it. 


Nick S.
Social Media & Content Manager

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

North Arrow has been a client since before I came on board in 2013.  Today is the first day I've been dissappointed by your company and your strange decision to not allow more than one email to be sent to within each contact.

 

When will you be going back to allowing more than one email address to be entered?  Very vague reasons as to why this was implemented in the first place which seems to be getting many users crying foul: "Cash grab".  I just got through giviing my boss a tutorial on using it after importing his outlook database yesterday and this left a sour taste in his mouth.  We're trying to use this as our main contact database now rather than just a mailout tool which I thought it would be good for and we're already paying for it. 

 

It just became a little more cumbersome.  I have really been enjoying Constant Contact up until today.

 

Your feedback would be appreciated,

 

Thank you. 

Hello @NorthArrowMinion. Thank you for your feedback regarding our change in contact management. I do realize that this change will affect the way that you manage your contacts and we want to make sure that you understand why we made this change. We did this to alleviate some pain points that some customers were experiencing when working with contacts that had multiple email addresses. I encourage you to read this post that we created that provides more information on the changes that will be coming to these contacts. You can still upload multiple email addresses for a contact and give them the same name, but each email address would have its own contact and appear in your account as such:

 

multiplecontacts2.png

 

I did want to let you know that with any contacts currently in your account that have multiple email address, when they are separated there will not be an immediate impact on your billing. If you end up having a higher number of active contacts in your account, they will not be counted towards your invoice or billable contact count. The newly created contacts will be discounted from your total billable contact count indefinitely. The link listed above has more details on this, if you are looking for more information.

 

If you have any concerns or further questions about this, you are welcome to email us at social_support(at)constantcontact(dot)com.


Caitlin M.
Community Manager
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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

This change may be the most simple way to fix other issues for CTCT but it by no means customer friendly. I am now looking at other email clients to migrate to that are more user friendly with better programmers that do not just dump customer needs to fix tech issues. 

 

Jarrett

Hi @KimP54. I apologize if this change has caused you any inconvenience and I understand why you would like this feature back in your account. I will track this feedback in your account. Please let us know if you have any further questions or concerns. 


Caitlin M.
Community Manager
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

This is very disappointing!  

Hello @AUSB,

 

We're very sorry for any inconvenience this has caused! I have submitted your feedback to our developers for review. 


Nick S.
Social Media & Content Manager

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Regular Participant

I am like everyone else here who has couples that don't always relay the information in the email to their spouse.  To create a new contact for the 2nd spouse in the same household will ruin the way I keep I track of the number of families I coorespond with (2 separate email contacts would = 2 households instead of 1).... Multiply that by the amount of times I have to add a new contact for a 2nd email and my numbers are completely off.  I hope you all realize this and return it to the previous way!

Regular Participant

I'm with the other people who need all addresses under ONE ENTRY.

I work for a property owner's association. In MOST cases a husband wife, or two other family members or business partners, who may not even live in the same country, need to receive the same email.

I PERSONALLY need to be able to review their response PER OWNER, not by email address. THIS change will increase the amount of time required for my monthly reseach of members who are responding 

 

I'm not fooled, the reason this was done wsa because we pay per the number of contacts we have on our lists. THIS way, each new contact we add increases the cost range. I will be investigating another product.

I'll be happy to provide this complaint at your link above. 

 

One UNHAPPY Office Manager,

Denise Maul

 

 

I agree with your post.  I just told my 11 year old the adage "follow the money".   In this case, Constant Contact has done what will increase money in their pocket not what is best for the subscribers.  I too will be looking for another product and not renew. 

 

 

Hello @POA, @JenniferG581,

 

I apologize that you are unhappy with this change. I wanted to share with you a communication we sent out via email to our customers last night.

 

"Starting in mid-January, contacts in your account with more than one email address will be separated into individual contacts, each with one unique email address. This change will not impact your billing.
Here’s an example of how your contacts may change:

contacts_single_email.png

Again, there will be no change to your bill. Although the number of active contacts in your account may increase, they will not be counted towards your invoice or your billable contact count. We will discount your newly created contacts from your total billable count indefinitely. All contacts will remain on the list they were originally assigned to.

There’s no action required on your part. You can continue to manage and send emails to these contacts. If you have any questions, please read our FAQ or contact our help center.

As always, thank you for being a Constant Contact customer.


Sincerely,
The Constant Contact Team"

Jonathan Rich
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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This is a total pain in the butt.  We're a sports organization and to keep track of a player's mom, dad, and the player himself now needs three different entries?  Mom can have one name, dad may have another, and these changes make organization HARDER!  Cmon, there's other ways to solve the issues some customers face without creating a bigger issue for others!

 

Chris

Hello @JackFrostRacingFoundation. Thank you for your feedback regarding the changes that we made with contacts now having a single email address. This system had been causing issues for some of our customers and we wanted to simply it and make it user friendly for everyone. I can certainly submit this feedback over to our product team. You can sort your contacts by last name and also use the search box under Contacts to search for specific contacts as well.


Caitlin M.
Community Manager
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

This is absurd! Please revert to the multiple e-mail option per entry!