How to delete contacts that havent opened emails in last few months

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Occasional Participant

How to delete contacts that havent opened emails in last few months

How to I delete contacts that are sent my emails weekly, but haven't opened my emails for months after initially signing up to receive them? 

Out of 700 emails sent only about 250 ever open them every week.

1 ACCEPTED SOLUTION

Hello everyone,


Thank you all for reaching out to the Community with your feedback and questions on creating a cumulative did not open report! As mentioned in previous responses by other Constant Contact employees, we have recently added a Contacts Segments feature to help with creating a Did Not Open list. This tool allows you to create a list that did not open report of contacts for the last 90 days or over your last 500 campaignsPlease continue to share any further feedback on creating a cumulative did not open reports in our feedback section of the Community.


Frankie.P
Community & Social Media Support

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152 REPLIES 152
Frequent Participant

Let's face it guys their generic responses "We are installing new featuers" and the ridulous instruction on how to delete people AFTER YEARS of asking leads me to believe they will NEVER add this feature. They lose money if they do. So they act dumb and give brain dead replies to MANY simple requests.  I am looking at **Removed by Moderator** who sends out up to 2000 emails FREE and I have under that amount on CC, in addition they have auto features like Feedburner updates where you emails can do out automatically. So far I'm loving it. Iwill be leaving CC soon. I'm tired of their lies and misguided "help"

Occasional Participant

I have been asking for this forever and always get the same response that it "isn't an option as of now."

Ugh.

I know most other companies offer it -- but I am too lazy to switch.

Just hoping CC will eventually provide this -- but surely their reason for not doing so is fear of loss of income.

Hello @LarryC47161 , 

 

Thank you for posting.  Can you also vote for this idea here?  You can click the +Vote to add a vote and then comment, if you would like.  Any other feedback that you have can also be left here.  By voting on the ideas in our Feedback area, it shows our development team that these are features that you (our customers) want.  

 Thanks, 

Frequent Participant

Constant contact is one of the only newsletter programs that DONT let you do that. They dont want you to shrink your amount of contacts down -they arent concerned about you saving money - only concerned about them making money. 

They will tell you year after year "they are working on it"....

We are switching to another program just because of this reason.

Its shady behavior of them I think

Member

Hi Michelle,

 

To remove your contacts who haven't opened your email, you can follow the instructions below. Just a note, not all contacts will show up as opens.  We track opens by inserting a 1px by 1px image and when the contact allows images to be viewed, that counts it as an open.  We also only store data for the past 85 days. So you'll be able to remove only up to 90 days ago.

 

To remove contacts who didn't open:

 

  1. Go to Email Marketing > Reports
    Note: If the email is an autoresponder, click Email Marketing > Autoresponder.
  2. Go to the "Opens" column and click the hyperlinked number.  The "Opened Contact Emails" page lists the email addresses for the contacts who opened this email. 
    Note: If the email is an Autoresponder, the list only shows contacts that have viewed the email in the past 90 days.
  3. Click the Save as List button.
  4. Type the name of a new list or select an existing list in which to save these email addresses.
  5. Click Add Contacts to List.  The adding begins and usually takes place immediately. However, larger lists may take up to 2 hours.

I hope that helps!  Let us know if you have any questions!

Consulting & Training

Hi Michelle,

 

A thought for you: it seems a bit of a shame to delete contacts who initially signed up to receive your newsletter.  You might consider changing some of the parameters for those "never opens" - try separate mailings to them, with a different subject line and a different frequency (less frequently).

 

You might capture some of them back.

 

Hope this helps.  Please let me know if there are questions regarding anything I have written.

 

Regards,

 

Robert

Michelle,

 

Robert has a great point.   I copied this from another thread I am involved in as it pertains to this topic as well.

 

Inactive Subscribers.

"Anyone who hasn't opened an email from you or clicked on a link over a period of time can be deemed "inactive." These people are not lost forever, however. Contrary to what you might think, they are like potential new clients, but even better! They loved you before. Now is your chance to make them fall in love with you again. Recently I received an email from a shopping site I used to frequent but had, over time, just stopped paying attention to. The email acknowledged I hadn't shopped there for a while and offered an enticing incentive to get me back. My interest was piqued on two levels: I felt special and I was getting a great offer. The result? I clicked through, the site was back on my radar, and I made a purchase within a week."

Source: The ClickMail Marketer

 

Before you delete them, try creating a few special pieces with a custom subject line to draw them back in. Then if that fails. BLOW THEM UP. 

 

How's this for an easier way to clean house. I do this for clients anytime they get close to the next boundary in the price list.  I want a strong large list but don't want to pay for inactive addresses. This also assumes you are practicing "safe bounce".

 

1.) Make a back up of your master list by downloading it.

2.) Create a new list for "The Openers"

3.) Go over your last X number of emails and merge all the folks that have opened something to the list in step 2.

4.) This should now be a "new"master list of all the folks that have interacted with you.

5.) Delete your "old" master list.

 

Rise and repeat.

Participant

How do I remove contacts from the Did Not Open List?

Hi Emmy,

Great question! If you would like to remove the contacts listed on your Did Not Open list you will need to check off the contacts and add them to a new list. You can then go into the new list and remove them from there. The reason behind this process is that we don't necessarily want you to automatically delete these people as there are a number of reasons an open would not be tracked. 

 

Hope this helps,

Hannah M.
Community and Social Media Support

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Participant

I love the "My Reports" for campaigns I sent, especially the new 'Did Not Open' list. BUT, how do I remove those addresses????

Hello, Thank you for posting. To remove these contacts, you will want to add them to a newly created list and then once you have them saved as a list, you can remove them from within the list.

Did_Not_Open_List.png

 

Delete_Contact.png

 

The reason that we don't readily provide the option to remove is that we want to encourage you to use this Did Not Open list as an opportunity to reach out to these contacts to try to re-engage them. Here is a great resource that give more information on this, if you're interested.

Eric G.
Community Support
Regular Participant

i cannot find this clearly marked do you do this on purpose i went down the list of 'not opened' checked the ones that i want to delete and nanobot find this anywhere WHY! ITS INFURIATING

Hi there, 

 

 

So sorry to hear that this process was infuriating to you. That report is designed to help you resend to those people who did not open in one fell swoop. In the past this was very difficult and highly desired. However, to delete a contact from that section is not an option and that is why you were not able to find how to do this. Here's what we recommend for that function: 

 

 

1. Put a checkmark in the box next to a contact you'd like to delete

2. Select More Actions

3. Manage Tags

4. Create a New Tag

5. Create a tag called 'To Be Deleted' 

6. Click 'Create' then 'Apply'

7. Click on your contacts tab

8. Click into the tag you created called: 'To Be Deleted' and it should show you the number of contacts you wanted to delete from the did not open report

9. Select the contact you want removed/deleted from your Constant Contact account, and select More Actions10. Select Delete. This contact no longer will receive email from you. They are no unsubscribed so you may add them back again in the future if you need to. 

 

 

DID NOT OPEN DELETED.png

 

Upon returning to your Contacts Tab: 

 

TO BE DELETED.png

 

 

I hope that helps you remove contacts from the Did Not Open category, 

Bria
Social Support and Community
Participant

Is there a way to remove many contacts from the not-opened list? When I click on the contact, the only option is to quick send. There needs to be an way to delete from this page. -help

Hi Erin,

At this time we don't allow you to remove directly from the Did Not Open report because you won't always want to remove these contacts directly. Perhaps the contact is on vacation or just missed the email, they don't need to be removed! Also, there are a few reasons the open wouldn't track correctly. 

 5-22-2014 11-25-05 AM.png

As a workaround, you can tag all of the contacts from the Did Not Open report and manage them using the tag. For example, if you tag the contacts with "Not Opened 5/14" you could go back to the main contacts page and view, manage or delete just the contacts with that tag. 

Hannah M.
Community and Social Media Support

If you find my post helpful, and it answers your question, please mark it as an Accepted Solution

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Participant

I would like to delete contacts that have not opened in 2m yrs. I am not getting a true %.

UPDATED: October 2018

 

We have recently added the Contacts Segments tool that allows you to create a list of contacts that did not open any of your last 5 emails, a specific email, or any email. Please click here to learn more about using our Segments feature.

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Hello,

 

Thank you for your post. This is a great thing to do, why send an email to someone who has not been opening it? Not only do you not get a true %, but by removing them, it could bring you down to a different pricing tier, saving you money on your Constant Contact account as well.

 

For step by step instructions on how to remove contacts who do not open your email, please check out these FAQs on how to location contacts that do not open your email and how to remove them from a list.

 

Ken

KenG
Social Support Intern
Occasional Participant

I am deleting some contacts one by one that have not opened any mails from us in six months or so. Is there anyway to do it with many at a time. Like select and delete anyone that hasnt shown any interest.  Thanks

Hello @4Paws4 

 

You can certainly mass delete contacts on the contacts page but the Did Not Open reporting will give you a better idea of who may not be opening your newsletters on a consistent basis. From there you can create an Email List of these people and mass delete from the list. Once you are in the new email list, you can click the check-all box & select the More Actions tab to Delete. 

 

2015-02-03_1220.png

 

I hope this helps!

 

 

Amber Royal
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.
Occasional Participant

I'm trying to remove a significant number of addresses that consistently all into the "unopened" category but there is no drop down option for that. I can only move them to another list, manage tags or quicksend. But, I want them permanently off the list. I do not want to try to get them to open e-mails, I do not want to figure out why they're not opening e-mails. I want to stop paying for them to be on my list.

 

Thanks!

UPDATED: October 2018

 

We have recently added the Contacts Segments tool that allows you to create a list of contacts that did not open any of your last 5 emails, a specific email, or any email. Please click here to learn more about using our Segments feature.

 

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Hello @UrbanC 

 

In order to remove those who did not open your email, you will need to move them to another list and then delete the contacts from there

 

To create this new list, you will want to:

 

  1. Log into Constant Contact, click Emails Reports.
  2. Find the email you're interested in your list and click the hyper-linked number in its "Sent" column.
  3. Click "Did Not Open" in the left-hand report options. 
  4. Click the check box in the upper-left corner to select all of the email addresses that didn't open your emails.
  5. Click "Add to Email Lists" in your menu options.
  6. Click "Create a new email list..."
  7. Use the field provided to name the list.
  8. Click Create.
  9. Click Apply.

Once this list is created you will want to head over to your Contacts tab and locate the new list on the left side of the page. You will then click the check box in the upper-left corner to select all of the email addresses, click More Actions in your menu and Delete from the drop-down list. 

 

This method will delete them from your account. 

 

I hope this helps!

 

Amber Royal
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.