Hello, Thank you for posting. To remove these contacts, you will want to add them to a newly created list and then once you have them saved as a list, you can remove them from within the list.
The reason that we don't readily provide the option to remove is that we want to encourage you to use this Did Not Open list as an opportunity to reach out to these contacts to try to re-engage them. Here is a great resource that give more information on this, if you're interested.
So sorry to hear that this process was infuriating to you. That report is designed to help you resend to those people who did not open in one fell swoop. In the past this was very difficult and highly desired. However, to delete a contact from that section is not an option and that is why you were not able to find how to do this. Here's what we recommend for that function:
1. Put a checkmark in the box next to a contact you'd like to delete
2. Select More Actions
3. Manage Tags
4. Create a New Tag
5. Create a tag called 'To Be Deleted'
6. Click 'Create' then 'Apply'
7. Click on your contacts tab
8. Click into the tag you created called: 'To Be Deleted' and it should show you the number of contacts you wanted to delete from the did not open report
9. Select the contact you want removed/deleted from your Constant Contact account, and select More Actions10. Select Delete. This contact no longer will receive email from you. They are no unsubscribed so you may add them back again in the future if you need to.
Upon returning to your Contacts Tab:
I hope that helps you remove contacts from the Did Not Open category,
At this time we don't allow you to remove directly from the Did Not Open report because you won't always want to remove these contacts directly. Perhaps the contact is on vacation or just missed the email, they don't need to be removed! Also, there are a few reasons the open wouldn't track correctly.
As a workaround, you can tag all of the contacts from the Did Not Open report and manage them using the tag. For example, if you tag the contacts with "Not Opened 5/14" you could go back to the main contacts page and view, manage or delete just the contacts with that tag.
UPDATED: October 2018
We have recently added the Contacts Segments tool that allows you to create a list of contacts that did not open any of your last 5 emails, a specific email, or any email. Please click here to learn more about using our Segments feature.
Thank you for your post. This is a great thing to do, why send an email to someone who has not been opening it? Not only do you not get a true %, but by removing them, it could bring you down to a different pricing tier, saving you money on your Constant Contact account as well.
For step by step instructions on how to remove contacts who do not open your email, please check out these FAQs on how to location contacts that do not open your email and how to remove them from a list.
You can certainly mass delete contacts on the contacts page but the Did Not Open reporting will give you a better idea of who may not be opening your newsletters on a consistent basis. From there you can create an Email List of these people and mass delete from the list. Once you are in the new email list, you can click the check-all box & select the More Actions tab to Delete.
I hope this helps!
I'm trying to remove a significant number of addresses that consistently all into the "unopened" category but there is no drop down option for that. I can only move them to another list, manage tags or quicksend. But, I want them permanently off the list. I do not want to try to get them to open e-mails, I do not want to figure out why they're not opening e-mails. I want to stop paying for them to be on my list.