How to delete contacts that havent opened emails in last few months

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Moderator

Re: Is there a way to view contacts who did NOT open my e-mail?

Hi @WoodieS4 

 

The option to accept a response as the solution is only available for the original user who created this thread. But we are happy to hear our response was able to help! Please let us know if there is anything else you need assistance with in the meantime.


Frankie.P
Community & Social Media Support

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Occasional Visitor

Re: Is there a way to view contacts who did NOT open my e-mail?

This was very helpful information. 

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Occasional Visitor

Re: Is there a way to view contacts who did NOT open my e-mail?

It’s an obvious report and list to have, WHO did not open the email isn’t it? We currently manually create a list of who did NOT open the email and re-email to them in a few days. We always get a considerable amount of that list opening the 2nd email.

 

So currently, most constant contact customers are missing out on a huge number of customers by not knowing who did not open the 1st emailing? Very strange. Re-email to your manually created un-opened list a few days after your first mailing one time and you will want this report too!!!

 

If you think about it, who you did not reach is more important than the people you did reach isn’t it?

 

Please add the “Un-Opened” list to the reports.

 

Thank you.

 

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Occasional Participant

Re: Is there a way to view contacts who did NOT open my e-mail?

Other programs I have used, offer this feature, nice and easy. Constant Contact does not - and its my belief they dont want you deleting people so they can keep up the price level you are on.

They have (IMO) purposely left this feature of their program. Shame if it is.

Honored Contributor

Re: How to track contacts who never open emails

Hi Sharon, To view those that haven't opened your email, you can follow the instructions in this FAQ 5990. This FAQ shows you how to resend to those that haven't opened your email. You can just follow the instructions up to the resending part. I hope that helps! Marissa W. Community & Social Media Support Representative

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Occasional Participant

Re: How to track contacts who never open emails

No it really doesn't. I am trying to tracking who hasn't opened my emails over several months so I can delete them. There should be a way to have a report that does this. Like, who didn't open my email this month, last month. Knowing CC, there probably isn't anything like that but it would be nice.

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Honored Contributor

Re: How to track contacts who never open emails

Sharon,

 

Inactive Subscribers.

"Anyone who hasn't opened an email from you or clicked on a link over a period of time can be deemed "inactive." These people are not lost forever, however. Contrary to what you might think, they are like potential new clients, but even better! They loved you before. Now is your chance to make them fall in love with you again. Recently I received an email from a shopping site I used to frequent but had, over time, just stopped paying attention to. The email acknowledged I hadn't shopped there for a while and offered an enticing incentive to get me back. My interest was piqued on two levels: I felt special and I was getting a great offer. The result? I clicked through, the site was back on my radar, and I made a purchase within a week."

Source: The ClickMail Marketer

 

Before you delete them, try creating a special piece with a custom subject line to draw them in. Then if that fails. BLOW THEM UP. 

 

How's this for an easier way to clean house.

 

1.) Make a back up of your master list and download it

2.) Create a new list for "The Openers"

3.) Go over your last X number of emails and merge all the folks that have opened something to the list in step 2.

4.) This should now be a master list of all the folks that have interacted with you.

5.) Delete your old master list.

 

Rise and repeat.

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Retail

Re: How to track contacts who never open emails

I agree! Why, with me as a paying customer, would CC not give me the ability to make a report to remove customers who don't open my newsletters, especially after two years? I am just over to 10K mark and it is frustrating to me that I need to pay that kind of money but not have that service. I understand that to play, you gotta pay but this just rubs me the wrong way. BTW in CC Segments report I can see who hasn't opened for 2 years (over 1,200). So the ability is there but no option to remove. I also don't want to harass my customers that don't want to be bothered. I thought this would be something the "spam" police would want to endorse. I work for a retail company. I would never treat my customers this way. I like Constant Contact, it is the gold standard of email services, therefore, I think you should give us after 11 years of doing business the option of doing this. And honestly, I believe this will not be heard.

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Moderator

Re: How to track contacts who never open emails

Hi @NanI 

 

Thank you for sharing your feedback on our contacts process! I can understand how important it is to easily clean up your contacts and apologize this has not been the case for you. With that said, have you tried using our segment feature? This feature allows users to create a segment of contacts who have not opened an email whether it be your last five emails, any email you’ve ever sent, or even just within a specific time-frame. I hope this helps!


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Retail

Re: How to track contacts who never open emails

Hi Frankie_P, I have created a segment, but there doesn't seem to be a definitive way to delete these emails. There is a drop down menu with an action of delete, but that is to delete the segment not the emails in that segment. I really want to clean up my email and I can see from the other postings in the forum, that others too want to clean it up as well. Whats a girl to do?

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