How to delete contacts that havent opened emails in last few months

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Occasional Participant

How to delete contacts that havent opened emails in last few months

How to I delete contacts that are sent my emails weekly, but haven't opened my emails for months after initially signing up to receive them? 

Out of 700 emails sent only about 250 ever open them every week.

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Hello everyone,


Thank you all for reaching out to the Community with your feedback and questions on creating a cumulative did not open report! As mentioned in previous responses by other Constant Contact employees, we have recently added a Contacts Segments feature to help with creating a Did Not Open list. This tool allows you to create a list that did not open report of contacts for the last 90 days or over your last 500 campaignsPlease continue to share any further feedback on creating a cumulative did not open reports in our feedback section of the Community.


Frankie.P
Community & Social Media Support

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152 REPLIES 152

Hi @PaganW

 

That's a great question! I'm sorry you weren't able to access the video but I'm including a link to an article about the Did Not Open Report and how to find it, as well as some great information on managing and engaging with the contacts on your Did Not Open report. Please feel free to reach out if you need anything else. 

 

Thank you for choosing Constant Contact. Have a great day!

 


Adrienne B.
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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Video - broken link. No help there 

Hello @GotchaCoveredKnoxville

 

It's great to see you in the Community! Thank you as well for letting us know about the broken link in our article. I will be sure to pass that on to our knowledge base team. 

 

To answer your question you can view the contacts that have not opened your emails by accessing the Did Not Open report. Instruction are are listed here

 

Please feel free to reach back out if you need any further assistance. 

 

Thanks! 

 

Alex S. 


Alex S.
Community & Social Media Support

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Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.

Hello everyone,


Thank you all for reaching out to the Community with your feedback and questions on creating a cumulative did not open report! As mentioned in previous responses by other Constant Contact employees, we have recently added a Contacts Segments feature to help with creating a Did Not Open list. This tool allows you to create a list that did not open report of contacts for the last 90 days or over your last 500 campaignsPlease continue to share any further feedback on creating a cumulative did not open reports in our feedback section of the Community.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

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Occasional Participant

It says I have to connect to some shopping thing and we do not use this email campaign manager to make sales. It seems like an overly complicated way to group people who do not open emails. I have noticed a lot of fake emails inserted too that I just delete but we have so many, Isn't there a filter? That would make it so much easier. Maybe I can just get a volunteer to go through everyone...one by one

Hello @WoodieS4 ,

 

I'm not sure what page you're on where you're being prompted to make a shopping anything, but the Did Not Open report for individual emails or groups of emails can be accessed either by clicking the name of the campaign via the My Campaigns tab, or through the Reporting tab. There you'll see a list of everyone that hasn't opened your email, and can do whatever you need to with that list.


William D
Community & Social Media Support

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Occasional Participant

Hi William, thanks for your reply. I was referring to the comment where it was suggested to use the send in segments option in order to see who hasn't opened emails in six months or more. That's where I was prompted to set up Shopify or something. I will just look at the report for "didn't open" to clean up my database instead. I just figured there would be a way to see that in a report that I wasn't aware of.

Thank you

Hello @WoodieS4 ,

 

I apologize, I wasn't fully aware of the context in your reply. Regarding the Segmentation tool, the Shopify element is something that can utilized if you do have a Shopify account connected with us, and are using that online store setup. If you're not needing to collect data from one of the segmentation parameters, including the Shopify bit, you can hit the X on the right-hand side to not include it. That way you can still run a Contact Activity segmentation for Did-Not-Opens over a period of time.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Occasional Participant

I am an occasional poster so I apologize that I could not find the option to mark this as an "Accepted Solution" - but it is!

Hi @WoodieS4 

 

The option to accept a response as the solution is only available for the original user who created this thread. But we are happy to hear our response was able to help! Please let us know if there is anything else you need assistance with in the meantime.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

This was very helpful information. 

It’s an obvious report and list to have, WHO did not open the email isn’t it? We currently manually create a list of who did NOT open the email and re-email to them in a few days. We always get a considerable amount of that list opening the 2nd email.

 

So currently, most constant contact customers are missing out on a huge number of customers by not knowing who did not open the 1st emailing? Very strange. Re-email to your manually created un-opened list a few days after your first mailing one time and you will want this report too!!!

 

If you think about it, who you did not reach is more important than the people you did reach isn’t it?

 

Please add the “Un-Opened” list to the reports.

 

Thank you.

 

Other programs I have used, offer this feature, nice and easy. Constant Contact does not - and its my belief they dont want you deleting people so they can keep up the price level you are on.

They have (IMO) purposely left this feature of their program. Shame if it is.

Hi Sharon, To view those that haven't opened your email, you can follow the instructions in this FAQ 5990. This FAQ shows you how to resend to those that haven't opened your email. You can just follow the instructions up to the resending part. I hope that helps! Marissa W. Community & Social Media Support Representative

No it really doesn't. I am trying to tracking who hasn't opened my emails over several months so I can delete them. There should be a way to have a report that does this. Like, who didn't open my email this month, last month. Knowing CC, there probably isn't anything like that but it would be nice.

Sharon,

 

Inactive Subscribers.

"Anyone who hasn't opened an email from you or clicked on a link over a period of time can be deemed "inactive." These people are not lost forever, however. Contrary to what you might think, they are like potential new clients, but even better! They loved you before. Now is your chance to make them fall in love with you again. Recently I received an email from a shopping site I used to frequent but had, over time, just stopped paying attention to. The email acknowledged I hadn't shopped there for a while and offered an enticing incentive to get me back. My interest was piqued on two levels: I felt special and I was getting a great offer. The result? I clicked through, the site was back on my radar, and I made a purchase within a week."

Source: The ClickMail Marketer

 

Before you delete them, try creating a special piece with a custom subject line to draw them in. Then if that fails. BLOW THEM UP. 

 

How's this for an easier way to clean house.

 

1.) Make a back up of your master list and download it

2.) Create a new list for "The Openers"

3.) Go over your last X number of emails and merge all the folks that have opened something to the list in step 2.

4.) This should now be a master list of all the folks that have interacted with you.

5.) Delete your old master list.

 

Rise and repeat.

I agree! Why, with me as a paying customer, would CC not give me the ability to make a report to remove customers who don't open my newsletters, especially after two years? I am just over to 10K mark and it is frustrating to me that I need to pay that kind of money but not have that service. I understand that to play, you gotta pay but this just rubs me the wrong way. BTW in CC Segments report I can see who hasn't opened for 2 years (over 1,200). So the ability is there but no option to remove. I also don't want to harass my customers that don't want to be bothered. I thought this would be something the "spam" police would want to endorse. I work for a retail company. I would never treat my customers this way. I like Constant Contact, it is the gold standard of email services, therefore, I think you should give us after 11 years of doing business the option of doing this. And honestly, I believe this will not be heard.

Hi @NanI 

 

Thank you for sharing your feedback on our contacts process! I can understand how important it is to easily clean up your contacts and apologize this has not been the case for you. With that said, have you tried using our segment feature? This feature allows users to create a segment of contacts who have not opened an email whether it be your last five emails, any email you’ve ever sent, or even just within a specific time-frame. I hope this helps!


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

Hi Frankie_P, I have created a segment, but there doesn't seem to be a definitive way to delete these emails. There is a drop down menu with an action of delete, but that is to delete the segment not the emails in that segment. I really want to clean up my email and I can see from the other postings in the forum, that others too want to clean it up as well. Whats a girl to do?

Never mind... I figured out a way to do it.

 

Hi @NanI 

 

I apologize for any confusion my previous response may have caused! Once a segment is created it will have to be added into a new and separate list. Once this list is created you can then delete it along with the contacts in it to remove them from your account.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.