What's that ol marketing saying? A happy customer tells 3 people, and unhappy customer tells 10.
As long as they continue to receive customers I doubt any changes are forthcoming. As evidence by the moderator answers throughout this thread (or lack of answers to everyon'se core concern but rather attempts to smoke and mirror people) it seems its more valuable to gain customers and then let frustrated customers drop out with truly damaging feedback to spread to other potential customers.Eventually that will come full circle.
Especially because of what CC does right compared to competitors adding this piece to the puzzle would really do so much for them. This thread has been going on for over a year now and people continue to add to it. If that doesnt speak volumes I dont know what else will.
I've not received the private message.
I'm quite happy though for you to post it as a public reply
If you'd like, I'd be happy to export your survey results and send them to you in an email. Do you have a preferred email address I should send this to?
I have emailed you your results. I hope this helps.
Thanks Jarrad, I've received and stored the email.
I think as you'll see from how long this thread has gone on, and the sheer discontent felt by people about how they're paying for lists with what seems a very common 50% or even much higher unopen rate, that something needs to be doneto:
A) have a hugely improved tracking system -
there are numerous companies like CC, and huge Britsh and US companies using these marketing programmes weekly or even daily - I get several! - and I can't believe they would put up with not actually knowing who opens their mails. There must be tools in this highly sophisticated technological age that can accurately track an record opened emails
B) placate and maybe recompense the people who like most of us, thought we would get accurate ( and much higher) results, and this is what we thought we were paying for!
C) use the tools/technology these larger companies use - I think as you can see there is a feeling that many of us may try other companies and whilst on the whole the service an tools CC offer are great, this is obviously a really great source of ever growing discontent
D) if it can't be fixed, then why not make the bands MUCH cheaper or the 'leaps' to the next chargeable numbers MUCH higher, so we don't all feel, as we do now, that we are paying to mail people that we don't actually know if they respond and therefore aying actually quite a HIGH rate for customer?
I for one, recently went into the 5,000+ band. My open rates are showing as well above the industry average on the graphs, but the emails I send always appear to hover around the 1,000 open rate. Most are sent to very regular customers, all of whom have said they're happy to receive mails. Using a normal email programme we can get 'read' receipts, so why can a similar function not be used to monitor this type of mail?
And to finish, with the thought for the day maybe....
If the old fashioned postal service only 'appeared' to deliver a fifth of the mail we sent and didn't really know where the rest had gone, I think you'd probably concur we'd have a reason to be unhappy - wouldn't you.....?
So? Would anyone care to post which E-Mail Newsletter Company does provide this great feature? After being a CC Customer since 1999? I can no longer afford to waste my money on a Company that Does NOT provide this feature!
Hmmmmm? I just found this website: http://www.werockyourweb.com/constant-contact-vs-icontact-vs-vertical-response
I will study it to see if I can find the answer! Keep Your Fingers Crossed! ...Sam in Henderson http://www.HOA1234.com
Rosalind? Yes I would! Is there a way using CC for me to delete the e-mail addresses that DO NOT open my Newsletters? I currently have 800 subscribers...........but the 'open rate' for my weekly Newsletters is only 150-175! And I am about to add 5,000 more subscribers! So it is very important that I have this ability to remove people from my list that NEVER open my newsletters!
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