How to delete contacts that havent opened emails in last few months

SOLVED
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Occasional Advisor

Re: How to track contacts who never open emails & Tracking Drop Outs

 CHEERS!  FOR ROSALIND!

 

Bless Your Heart!

 

You made this old man a Happy Guy!

 

YOU ARE THE BEST!  HOORAY!

 

.....Sam

www.sam1234.com

 

 

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Trusted Contributor

Re: How to track contacts who never open emails & Tracking Drop Outs

Thanks. The audio file make me smile, but not as much as the words themselves.  Welcome home Sam.

Rosalind Morville
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Regular Participant

Re: How to track contacts who never open emails & Tracking Drop Outs

Thanks again Tom for the great info!  There is certainly something wrong (in my opinion) with how the export of data works since I would not have expected that the unsubscribe date would overwrite the date the contact was added.  I would expect both fields to be available.  So I am looking into what can be done to fix this sooner.

 

In the meantime, that date is stored in the Contacts -> Removed Contacts and pulling up an individual contact shows the date that they were added, last updated, and removed date.  I know this is certainly not a great solution since it would take a lot of time to go through all your removed contacts but you could at least get a sample.

Jonathan Mandell
Product Manager - Reporting and Analytics
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Occasional Participant

Re: How to track contacts who never open emails

Jarrad, where is the 'accepted solution' button then?I can't find it?

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Honored Contributor

Re: How to track contacts who never open emails

Hi Kate,

 

The Accepted Solution is only available to the person who originally created the topic.

 

Thanks,

 

 

Jarrad

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution"

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Occasional Participant

Re: How to track contacts who never open emails

Although not ideal I thought I would just share what I have done to work around all of CC's frustrating lack of functionality. Thank you to the post warning everyone about Confimed Opt-in Emails via CC as I was potentially going to look into that until I also found out you get one email to that list and they are in or out permanatly , as I had asked if I could send multiple confirmations to a list to try and weed contacts out over time.

 

So basicallyI tried to make my own confirmation email. First I have been exporting my list of opens over the past few months (reminder - CC only keeps the past 3 months - lame) so that I would have a historical list of who has opened my emails according to CC. Next I exported my complete contact list. I opened my compiled "Openers" list and colored them green in excel. I then copied these contacts into my complete list excel file and sorted them. Manually and painfully I went through and deleted all the green cells with their match so that I ended up with a list of "non openers". So now I had two excel files, one of openers, and the other of openers.

 

Next I imported these lists into CC and deleted my default contact list, leaving me with two new lists.

 

So now I created a new contact list called "Confirmed customers" and made this my default list so its also where people who filled out my subscribe form would wind up. (I may be different in that my contacts come more from other web leads and opt-ins then those who directly fill out the "subscribe to newsletter form")

 

Thats pretty much the difficult work (thanks CC!)

 

So now I have created a series of email confirmations myself requesting people to "Re-Join My List". I suggest going through the process yourself just to see what it looks like. But when a current subscriber clicks to join they just have to go in and re-submit their information. HOWEVER because I made a new default list, when they re-submit their information they are putting themselves on my "Confirmed Customers" contact list. Once they do that they end up on both my "Confirmed Customers" list and my "non openers" list, so I go in and remove them from the "non-openers" list, thus keeping both lists clean and separate.

 

Here is one of the emails I sent in case you want to see it: Confirmation Email #2

 

So hopefully after a series of these emails I will haveany one I thought to be a "non openers" confirm their emails for me without the permanacy of CC's Confirmation Opt-In email and the inability to send multiple confirmation emails. And then when my series of confirmation emails are done I will simply delete my "non-openers" list lessening the funds I have to send monthly to CC.

 

I am not sure if this is the best solution, but it is A solution and am sharing purely because of that. Thank you CC for making it simple to keep my list clean!

 

Also if anything was confusing and needs clarification just let me know.

 

 

 

Highlighted
Occasional Advisor

Re: How to track contacts who never open emails

I have forgotten......even though I was told:  How To

 

I do NOT like CC's New Editor!  The old one was MUCH BETTER in every way!

 

I got a phone call from a CC Support Person who told me how to switch back to the Old Editor?  But of course?  I have forgotten How To Do It?

 

Can someone here tell me how to Switch Back to the Old CC Editor?

 

Thank You!

 

Sam in Henderson of www.HOA1234.com

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Honored Contributor

Re: How to track contacts who never open emails

Hi Sam,

 

We cannot switch you back to the old WYSIWYG editor, but you may be able to access our Classic Wizard by creating a new email and selecting Classic Wizard as your choice of editor. Keep in mind that the Classic Wizard is no longer being supported and you may run into issues with it.

 

If you're having trouble with your current email with the WYSIWYG editor, try adding a new block or clearing styles from the current block.

 

If you need immediate assistance, please call us at 1-866-289-2101. We are open until 8:00 PM EST Saturday and Sunday.

 

Thanks,

Jarrad

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution"

Are you on Twitter? Follow me here!
Regular Participant

Re: How to track contacts who never open emails

Thank you both Bryon and Andrew for sharing your work arounds with the community.  I will continue to look into the issues you have brought up and will post more info every week or two here as I have more to share.  In the meantime I am collecting all these best practices for working with our products.  My goal is to find a way to share this info with all of our customers since I am certain that many will benefit.  

Jonathan Mandell
Product Manager - Reporting and Analytics
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Developer

Re: How to track contacts who never open emails

What a wonderful discussion going on here! I might actually reference this thread on my blog, it does a great job of illustrating why having a CRM system in place is so important for all businesses, large and small. CC is great for the phsical construction and delivery of emails. List management, tracking, and reporting however....that's where CRM really shines.

 

 

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