How to get an email delivered from a re-subscribe

[TraceyK11]

Hi there! I have a volunteer board member who is not receiving emails from us. She recently re-subscribed (on October 24) as it appeared she had unsubscribed (does not remember doing so) but the most recent engagement report shows that the newsletter to her "bounced as suspended." 

How do I get her emails again? 

Thanks! 

Leah

[William_A]

Hello @TraceyK11 ,

I'd recommend checking out this article that covers what suspended bounces are. If you decide to unsuspend an address from within your account, as a follow-up I'd recommend doing a Quicksend of the last email they were supposed to receive. If we receive a report from their domain / ISP about them being 'non-existent' again, then they'll likely be put back into suspension. You can check this by going to the contact's engagement history right after doing the Quicksend.

If the non-existent bounce occurs again, then it may be worth reaching out to our Deliverability team to see if they have any additional insight regarding that domain / ISP. 

[TraceyK11]

It bounced again after I did a QuickSendm, so I sent a message to the deliverability team. 

Thank you for the response and reco!