How to re-subscribe for someone who accidentally unsubscribed

TertiaE
Participant

How to re-subscribe for someone who accidentally unsubscribed

What do I tell someone complaining that they are not getting our newsletter, and the database said they have unsubscribed. It appears that they did not mean to do that. I would like to send clear instructions to them about how to re-subscribe.

1 REPLY 1
Caitlin_M
Administrator

Hello @TertiaE. You can resubscribe a contact by sending them a resubscribe email in your account. This way we're receiving explict permission from the contact that they wish to receive your emails again.


Caitlin M.
Community Manager
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