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How to remove contacts from an automated email series?

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Frequent Visitor

How to remove contacts from an automated email series?

Hello, I accidentally added the wrong email list (group of contacts) to an automated email series. I know they've automatically received the first email in that series, but is there any way to prevent them from receiving additional emails in the series? (I'm guessing I can disable the series completely, but I'd like to continue using it, if possible). Thanks!

1 REPLY 1
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Employee

Re: How to remove contacts from an automated email series?

Hello @JBFKaty ,

 

Thanks for reaching out. We want to make sure that this series is being sent out to the right group of contacts. 

Since we see that you have a lot of active series, we want to make sure we are working with the correct one. Could you please email us at communitysupport(at)constantcontact(dot)com with your username, the name of the series that needs to be edited and the list of contacts that should be receiving the series?

 

Thank you


Edgar R.
Community & Social Media Support

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