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How to unsubscribe en mass a full list

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Occasional Contributor

How to unsubscribe en mass a full list

Hello,

 

We are looking to unsubscribe ourselves a full list on our account. We have tired deleting the contacts permanently, but that doesn't unsubscribe them. Is here a workaround on this?

 

Thanks very much,

 

Anabel

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Employee

Re: How to unsubscribe en mass a full list

Hi @saskiam1,

 

Thank you for replying back to us! The reason you might not be seeing the Add unsubscribed from file might because you do not have Advanced Email Permissions enabled. To enable this, you will have to go to your settings page and check off the box underneath the "Contact Settings." Please click here on how to enable this setting. Let us know if you have any questions. 

Lucas_D
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing

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Employee

Re: How to unsubscribe en mass a full list

Hello @saskiam1 ,

 

Thank you for posting your question to the Community!

 

Though you are unable to unsubscribe a contact from just one list on your account, you can indeed manually unsubscribe an address on the contacts management page. Click Here for instructions on this process. Also, you can bulk unsubscribe a full spreadsheet of contacts at once. Click Here for those steps.

 

I really hope that this helps but please let us know if you have additional questions. Thank you for using Constant Contact, have a great day!

 

Evan G.
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!


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Occasional Contributor

Re: How to unsubscribe en mass a full list

Thank you for the response, however when I follow the steps, I don't have have the option of 'Add unsubscribed from file.', see image below No unsubscribe list.png

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Employee

Re: How to unsubscribe en mass a full list

Hi @saskiam1,

 

Thank you for replying back to us! The reason you might not be seeing the Add unsubscribed from file might because you do not have Advanced Email Permissions enabled. To enable this, you will have to go to your settings page and check off the box underneath the "Contact Settings." Please click here on how to enable this setting. Let us know if you have any questions. 

Lucas_D
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing

View solution in original post

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Member

Re: How to unsubscribe en mass a full list

The instructions for the bulk unsubscribe https://knowledgebase.constantcontact.com/articles/KnowledgeBase/5700-bulk-upload-of-unsubscribed-co... don't match the current pull-down options.  Is there another way with the current system to upload an unsubscribe file?

 

Screen Shot 2018-11-27 at 5.46.02 PM.png

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Employee

Re: How to unsubscribe en mass a full list

Hello @AnnClark,

 

It looks like your account just needs a change to the settings to see the page you're looking for.  If you go to the 'my settings' page, scroll towards the bottom of the page, and click the box saying 'enable advanced email permissions' and save, that should enable the options you're looking for.

We do have a full wakthrough of that change, as well as an explanation of what you're changing.  If you don't need all of those features, you can also disable the permissions after the upload is complete.


Aaron_H
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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