I am having problems with the platform, it does not allow me to send mail

user461713
Participant

I am having problems with the platform, it does not allow me to send mail

When trying to send a campaign I have these two messages: 

Your list is growing

 

Because of this growth we would like to take a few minutes to learn about your business and contact collection methods. This will help you maintain a great mailing reputation and ensure your emails get into your customer's inbox, not their junk or spam folders.
Although you cannot send just yet, your account will be active and billable so please give us a call.
 
and the seconds:
You are unable to schedule an email at this time. Please contact support for assistance.
 
help please
user461713_1-1617886833337.png

 

 
1 REPLY 1
William_D
Moderator

Hello @user461713 ,

 

It appears your account is currently under review. You'll need to speak with our Review team over the phone to securely discuss your account status. Reviews are an important part of our business, as it helps mitigate spam and scam accounts, ensure compliant emailing, and to safeguard sending reputations for you, our other customers, and for our company as a whole.

If for whatever reason you're unable to call in or stay on the line, we can get a ticket submitted for a callback. Please be aware this ticket has a 24-business hour turnaround, depending on the size of their queue. If you need us to do this, just let us know.


William D
Community & Social Media Support

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