I am having trouble with the templates!!!

TerriH393
Participant

I am having trouble with the templates!!!

This is a new issue and very problematic. When I hit the space bar, the text in the body of my email is deleted. I have to then hit "undo" to get my text back. If I type very very slowly, I can get text to work in the body of the email. But then all of a sudden, it will delete a word. This happens on Safari, Chrome, and Firefox. 

3 REPLIES 3
Zoe_H
Employee

Hello @TerriH393,

 

Thank you for reaching out to the Community! I apologize that you are having this experience. What kind of device are you currently working on your Constant Contact emails with? Does this same issue occur when you switch devices? 


Zoe H.
Community & Social Media Support

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CalvaryComms
Participant

Same problem. It will randomly delete the entire paragraph I am working on when I hit the space bar. Not every time, but about once every three or four sentences.  Undo rarely gets it back unless I'd paused a lot mid-typing.  I've been trying to finish one block for 10 minutes now and it keeps deleting on me. I've been using CC for 6+ years so it's not like I don't know how to type....

Hello @CalvaryComms ,

 

Are you seeing any error messages pop up, or is the editor exceptionally slow when this issue occurs? Does clearing your browser's cache or using the editor in Private/Incognito mode alleviate the issue at all?


William D
Community & Social Media Support

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