I am not able to add or delete contacts

MLR73
Regular Participant

I am getting an error message when I try to add/delete contacts and lists.

 

I just took over an account for a non-profit and I want to clean up the contact lists but it is not letting me add and I have tried by importing a excel list and also by copy&paste the emails and nothing works.

 

I thought maybe I had too many contacts or too many lists but I am getting errors when I try to delete anything.

 

Please help!

Top Answer
Zoe_H
Employee

UPDATE 2/6/2022: This was a system issue that was resolved the same day so we are locking this thread. Please create a new post if you are experiencing a contact or sending issue.

 

-----------------------------

 

Thank you for reaching out to the Community! We are aware of this error, and our engineers are working as fast as possible to get this fixed. Thank you for bringing this to our attention!  


7 REPLIES 7
MLR73
Regular Participant

MLR73_0-1644069872190.png

 

LEAF1989
Regular Participant

LEAF1989_0-1644070961335.png

I am getting this message and unable to upload the lists I need for today's newsletters. I am stumped and unable to proceed with adding contacts. There is no one to call for help as they are closed.

MLR73
Regular Participant

Same here. I have tried every option to try to manage my contacts and add/delete lists and error after error.

 

I see that they open at 10am ET on Saturdays by phone, so I trying to patiently wait.

LEAF1989
Regular Participant

Where did you find a phone number?? That is the best news.

MLR73
Regular Participant

MLR73_0-1644087813442.png

 

Zoe_H
Employee

UPDATE 2/6/2022: This was a system issue that was resolved the same day so we are locking this thread. Please create a new post if you are experiencing a contact or sending issue.

 

-----------------------------

 

Thank you for reaching out to the Community! We are aware of this error, and our engineers are working as fast as possible to get this fixed. Thank you for bringing this to our attention!  


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Zoe_H
Employee

Hello @MLR73,

 

Please try to add your contacts now! This error has been resolved. Thank you! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
  • Support Tips

    Reporting Metrics

    "Authenticating your emails is the best way to ensure your emails achieve maximum deliverability. If you have your own domain, setting up self-authentication is especially important! " - Will

    See Article
    Avatar
  • Support Tips

    Call-To-Action Links

    "Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - Caitlin

    See Article
    Avatar
  • Support Tips

    Read Before You Send a Test Email

    "Did you know? You can send unlimited test emails to your verified email address, but only 50 in a 24-hour period to non-verified email addresses." - Nick

    See Article
    Avatar