I am thinking of leaving Constant Contact

Sarah5E
Participant

I am thinking of leaving Constant Contact

Hi there Today all I wanted to do was update my payment method so that I could send out time sensitive emails and I can't. I have wasted nearly an hour trying to update my payment method but the window seems to stall every time. Please contact me ASAP so that I can get on with running my business - I am very frustrated and angry - if you put a stop on accounts when the payment method runs out the least you can do is ensure your payment system actually works.

4 REPLIES 4
Gwendolyn_B
Employee

Hi @Sarah5E,

 

I'm so sorry that you weren't able to update your payment information. I understand how frustrating that must be, and I’d like to help. When you say it stalls, do you get an error message, or does it just "spin" in place? Have you tried using a different Internet browser to access the site? Here is a link that may help get you rolling in your Internet browser of choice.

 

If you try the steps in that link, and it is still an issue, if you could email us at social_support(at)constantcontact(dot)com, with your username, a reference to this post, and a good way to get ahold of you, we can help to troubleshoot what’s occurring. If that does happen, where you cannot process payment, we recommend calling into our Billing department so that they can assist with processing that payment while we troubleshoot your connectivity issue. Here are their hours and numbers.

 

Gwendolyn B
Customer Engagement Specialist
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ThomasO34
Occasional Participant

Having the same problem, and billing support is out for the day!

Hi @ThomasO34 ,

 

Our Billing team is available today during the reduced holiday hours (as shown in the banner above).

 

If you're having the same issue as described above, have you tried any connectivity troubleshooting (such as clearing your cache or using incognito / private browsing) to see if that alleviates your issue with updating your billing info?


William D
Community & Social Media Support

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ThomasO34
Occasional Participant

I was able to get through after struggling through the voice prompts that are like a barricade between customers like me and a human being on the other end.  Eventually, I had to use an incognito window to get it to work.  Something with the site code is wrong preventing this from working from a normal Chrome browser window.  End-to-end, it took more than 10 minutes to get it working.  I know at face value, 10 minutes doesn't seem that long, but when you're trying to get to a person after what seems like endless phone tree questions, it feels like a lot longer.  In the interest of customer retention in the face of intense competition, it would be much better just to answer the phone with a human being from the start.  This voice prompt stuff is an awful way to treat customers.  I've been a customer of CC since 2006, by the way.