I can not send email and received compliance review

Participant

I can not send email and received compliance review

when I tried to send email, I got a message like this:

"

You are in compliance review

Some functions have been disabled.
Before you continue, we need to have a quick chat about your account.
Please give us a call, so we can help you get up and running.

United States and Canada (toll free):
866-433-8499

United Kingdom (free):
0808-234-0942

International:
+01 339-222-5900

"

Could you solve this problem for me? As I use this website overseas, it is not convenient to call u by phone.

Anyway, I need to send my newsletter on time. 

 

Thank you.

 

Regards

 

1 REPLY 1
Moderator

Hello @user74803 ,

 

Reviews are an important part of our business, as it helps mitigate spam and scam accounts, ensure compliant emailing, and to safeguard sending reputations for you, our other customers, and for our company as a whole.

To help expedite this, I got a callback ticket submitted to our Review team for your account, which has a 24-business hour turnaround time. With that in mind, you may wish to update your account's personal information to include your phone number, as not having one will force the Review team to have to email first - delaying the review and account release further.


William D
Community & Social Media Support

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