PS Please call me at or make an appointment when I can call you and talk to the highest tier tech support. I am a news editor and also operator of a wildfire alert service. This is worse than terrible!
Thank you for reaching out to the Community! I do apologize for the experience you have had and would love to help you resolve this as quickly as possible. We were having some system issues with our website and I do believe that is what was causing you to have this experience. Can you try using your account today, and let us know if everything is working well now? Thank you so much! I will also put in your request for a refund to our Billing department. That may take 2-3 business days to complete, if you would like a faster turn around time please give them a call.
No things are still intermittent. It's Russian Roulette. Some days it works, more often it does not or is painfully slow taking 10 times longer than usual to save everything. The problems always occur on nights or weekends. The lack of support at those times is a huge problem that you need to fix. I am no longer available to call during regular business hours due to caregiving for my 90 year old Mom with dementia who has no internet access at her house. Can't someone make a special after-hours arrangement to get me some help?
It does sound like you may need to reach out to your internet service provider if your account is moving slower at certain times of the day. I do apologize that our support team is not available during times that you are working. Please take a look at our hours of operation and see if you can please give us a call during these times. Thanks!
It is NOT my Internet service provider.
Everything else runs fast at all times of day. I can go to any other website on the planet and it works fine. All computers in my household work fine all day and night It is ONLY the Constant Contact website that is a total nightmare. When are you people going to stop blaming the customer and FIX YOUR PROBLEM? Also, even if the web was slow, when I hit "save" it should NOT delete all the content that was there,even content previously saved. That's obviously a problem with your program. My internet service would not destroy previously saved content!
Hello @MiriamR ,
We're not seeing any disruption in our load times, connectivity, or our site according to our analytics. There was a slight issue with a specific cell of customers on Friday evening, tat was quickly resolved.
My suggestion would be to follow these connectivity troubleshooting steps. Please perform each step and let us know the results. Once we've eliminated all of these as possibilities on your end, then we can do more advanced troubleshooting and look into creating a case for further review.
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