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I can't send a campaign to a list

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Occasional Visitor

I can't send a campaign to a list

In the e-mail settings box, I get an error code below Recipients that says: Record not found by seq id!
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5 REPLIES 5
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Occasional Visitor

Trouble adding email list to campaign

I can't add an email list to my campaign. In the email settings dialog box, there is an error below Recipients that reads:  Record not found by seq id!

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Honored Contributor

Re: I can't send a campaign to a list

Another FUNKY server error message.

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Employee

Re: I can't send a campaign to a list

Hi @DavidP3665 

 

I'm sorry that you are getting that error message. After checking on this I did find that this is a known error right now that we are investigating. I have found that if you copy the campaign, and then go to schedule it that will solve the problem. If you'd like, I could make a note on your account for someone to contact you when resolved. I'm so sorry about the trouble!

Melissa M
Community and Social Support Intern

If you find my post helpful and it answers your question, please mark it as an "Accepted Solution"
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Visitor

Re: I can't send a campaign to a list

I have experienced a same error too.I copy the champaign and schedule but still couldn't"t send to the customer a list.

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Moderator

Re: I can't send a campaign to a list

Hello @user195176 ,

 

It appears you were able to get the email sent yesterday. Are you able to confirm if you did anything different, or if anything changed to let it through?


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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