We all started somewhere! Share your experience on the Get Advice: Let's Get Started Sweepstakes thread and be entered to win a $100 credit on your Constant Contact account.

I can't send test email and emails via my account

Regular Participant

I can't send test email and emails via my account


I can't send emails & test emails since yesterday (Oct 10) after 3:10pm. I don't know whether it matters to the API which I started using yesterday. Can you help me to test out?


Hello @owenl00,


Thank you for bringing this to our attention!  I took a quick look at your account, and I believe the issue may be related to your recent changes, as you suspected.  This is something that takes a bit too much personal information for us to troubleshoot on a public forum, but if you call our account review team, they should be able to help get this cleared up.  You can reach them directly at the numbers listed here.


Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.