I cannot connect my Mindbody Account

SamanthaG753
Participant

I cannot connect my Mindbody Account

Frustrated that this integration isn't working--reset my password in Mindbody multiple times.
1 REPLY 1
William_D
Moderator

Hello @SamanthaG753 ,

 

I'd recommend calling into our support line so you can get transferred to the integrations-specialized Tier 2 team. They can screenshare or remote control if desired, and can better troubleshoot the issue live with you.

 

If you're unable to call in, could you please confirm some of the following troubleshooting questions, and we'll see what the Tier 2 team has to say.

 

  • Are you receiving any specific error messages that you could either paste here or screencap for us?
  • Is the Mindbody account connected to any other Constant Contact accounts?
  • Are you logged in as the owner for both the CTCT account and the MB account?

 


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.