I just created a campaign and it won't send out and it appears my account is blocked.

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New Member

I just created a campaign and it won't send out and it appears my account is blocked.

How can I get this campaign to send? Who do I get in touch with? I can only communicate by email as I am traveling abroad and my cell service provider does not operate in this area. Thank you
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3 REPLIES 3
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Moderator

Re: I just created a campaign and it won't send out and it appears my account is blocked.

Hi @SylviaS762

It looks like your account is active and open for you now. Can you please try sending your campaign again?

 

Thanks, 

Hannah M.
Community and Social Media Support

If you find my post helpful, and it answers your question, please mark it as an Accepted Solution

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New Member

Re: I just created a campaign and it won't send out and it appears my account is blocked.

I can not get to send my campaign.
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CTCT Employee

Re: I just created a campaign and it won't send out and it appears my account is blocked.

Hello @DesmondM90

 

I reviewed your account and I see that your email went out 5/19/2016 8:56 AM EDT. I am sorry you were having sending issues earlier. If you continue to have issues please let us know what is happening when you try to schedule your email. We would be happy to troubleshoot further.

 

Anna Davila
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.
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