I apologize for any confusion the charge you received may have caused. Due to account security we are unable to go into your Billing Details here in the Community. I can however share information on some basic information on our billing practices. For instance, we have seen cases where international customers see a hold on their trial accounts. These holds do clear and are removed from their accounts. The turnaround time for this does however vary depending on your bank. If you have any further questions for your specific account please call into our Billing Support directly. One of these agents can help find the answer you need!
Sorry but I didn't get my answer related to "Free Trials", the information you provided is all for paid accounts but nothing mentioned for "Free Trials". Now you are suggesting me to get my $ settled, I should call from UAE to US hahah. Why there is no live chat support, its Constant Contact !!! I used for a long time, and I loved it. Please help me solve this matter.
I would be happy to clarify my previous message in this thread. Your account is still under its free month and has not been charged. Instead you are seeing the hold placed on international accounts that will clear and be removed on their own. On the other hand, are you unable to connect with our Chat Support? Does this happen when clicking "Chat with Us" under the Contact Us in your account or through our Help Center? However Chat Support and Support agents here in the Community like myself are unable to assist with detailed Billing related questions. For your account security we are only able to share basic billing information like this international hold. This is why I have suggested calling into our Billing Support if you have any further questions, not to clear the charge you are reaching out in this thread about.
I have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community.
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