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I just opted for Free Trial as it said, but got billed for $

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Occasional Participant

I just opted for Free Trial as it said, but got billed for $

I have been charged $ for opting for Free Trial as it was written there, how do I get refund, I don't want to continue with these practices 

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6 REPLIES 6
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Moderator

Re: I just opted for Free Trial as it said, but got billed for $

Hi @user720099 

 

I apologize for any confusion the charge you received may have caused. Due to account security we are unable to go into your Billing Details here in the Community. I can however share information on some basic information on our billing practices. For instance, we have seen cases where international customers see a hold on their trial accounts. These holds do clear and are removed from their accounts. The turnaround time for this does however vary depending on your bank. If you have any further questions for your specific account please call into our Billing Support directly. One of these agents can help find the answer you need!


Frankie.P
Community & Social Media Support

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Occasional Participant

Re: I just opted for Free Trial as it said, but got billed for $

Sorry but I didn't get my answer related to "Free Trials", the information you provided is all for paid accounts but nothing mentioned for "Free Trials". Now you are suggesting me to get my $ settled, I should call from UAE to US hahah. Why there is no live chat support, its Constant Contact !!! I used for a long time, and I loved it. Please help me solve this matter. 

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Moderator

Re: I just opted for Free Trial as it said, but got billed for $

Hi @user720099 

 

I would be happy to clarify my previous message in this thread. Your account is still under its free month and has not been charged. Instead you are seeing the hold placed on international accounts that will clear and be removed on their own. On the other hand, are you unable to connect with our Chat Support? Does this happen when clicking "Chat with Us" under the Contact Us in your account or through our Help Center? However Chat Support and Support agents here in the Community like myself are unable to assist with detailed Billing related questions. For your account security we are only able to share basic billing information like this international hold. This is why I have suggested calling into our Billing Support if you have any further questions, not to clear the charge you are reaching out in this thread about. 


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Occasional Participant

Re: I just opted for Free Trial as it said, but got billed for $

Sorry, but I am not comfortable with CC and want to cancel before I get charged !! 

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Occasional Participant

Re: I just opted for Free Trial as it said, but got billed for $

And under Chat with Us, it says "Closed" 

Kindly proceed me to cancellation without getting charged. 

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Employee

Re: I just opted for Free Trial as it said, but got billed for $

 I have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community.


Timothy_G
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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