Hi @JohnP993
I'm so sorry to hear of this experience you've had with trying to get in touch with our support! You are correct, support at this time is not available by email. However support is available here in the Community, Facebook, Twitter, online chat, and by phone as well. Is there anything can assist with in your account? If you are still in need of assistance please respond to this post and we will help to the best of our ability.
Frankie.P
Community & Social Media Support
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