I am sorry to hear of your frustrations. I took a look at your account and don't see a call but do see that our support team emailed you on 12/21 about your account. We're not able to give you the old account type back at this time. All accounts are being moved to the new layout in the near future.
We're working on a search tool for this account type but at this time there is no way to search template. The winter holiday templates are still showing in the first few rows of the template selection screen but if you are looking for other holiday types it would be best to choose a basic template and customize it with colors and images of your own.
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