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I noticed I was being charged a month for a premium service that I never signed up for.

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New Member

I noticed I was being charged a month for a premium service that I never signed up for.

I only wanted the basic service from the beginning. But I was listed as premium and being charged accordingly. Why was this? I would like a rebate for the months I have been overcharged. Thank you!

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Moderator

Re: I noticed I was being charged $45 a month for a premium service that I never signed up for.

Hi @MelissaL660 

 

I apologize for any confusion there may be with the charges on your account! I have taken a look at your account and can see you were able to speak to our Phone Support about these charges as well. If you have any further question about your billing we suggest giving a call back into our Billing Support. For your account security we are unable to go into your billing details here in the Community.


Frankie.P
Community & Social Media Support

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