I want my refund please

Regular Participant

I want my refund please

I just got debited this morning, please I humbly request for a refund,

I registered on this platform a couple of weeks back, I wanted to test the platform out and see how it compares to other available options, since my company was venturing into massive email marketing; I suggested this platform, thanks to the many positive reviews i read online. Upon successfully registering, I was prompted to make a subscription of 20USD/month plan, which we did, we were given the first one month for free. Unfortunately the whole email marketing had to be put on hold due to so many factors, especially the corona virus pandemic. 

However, before we closed office four weeks ago, we hadn't sent out a single mail. we were still compiling data and learning more about this platform. Now I just received an alert from my bank that I've successfully renewed my constant contact plan.

I wanted to call customer support, but the option to do so is grayed out on the website right now, it is showing closed. same thing with customer.chat session button - check attached screenshot of what  i'm trying to say
I need my money back and I'll love to cancel my current plan,  my office would love to use constant contact in the near future, but not right now.
You guys should please refund my money,


I await your favourable response, thank you


option to contact you guys is grayed outoption to contact you guys is grayed out




It should be noted that I'm an international client residing outside USA


Hi @user769574 


Thank you for reaching out to the Community about your account. I can see you also shared this information in a second post as well. Our support was able to respond to that message and successfully submit your cancellation/refund request to our Billing Support on your behalf.

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Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.