ID/Password works on desktop but not on iphone.

[walworthcodems]

I've deleted the CC ap on my iPhone and downloaded it again but the ID/Password I established on my desktop won't work. I changed the desktop password back in May and since then I have this problem. I hesitate to update it via the phone, I fear I'll affect the ID and/or password on my desktop - where I do most of my work. Thank you

[William_A]

Hello @walworthcodems ,

Are you entering the password with absolute case sensitivity being kept in mind - capitals, spaces, etc.? Are you manually typing it or having the browser autofill? Are you running a different VPN on your phone compared to your desktop, or using one that you can temporarily disable to see if that will allow you to login?

[walworthcodems]

Hi Willian_A,

     Yes, I'm entering the password with absolute case sensitivity, browser is not autofilling the password , and I do not have VPN.   It seems this happened after I changed the password on my account (via desktop).  I also tried the old password on my phone and as I've noted I deleted CC and reloaded it on my phone but neither of these worked.  I hope you have some more ideas. 

Thank you,

George

[William_A]

Do you have this issue logging into the mobile app on other devices you have access to? Do you have this issue when logging into other browsers on your desktop device?