IPhone App Crashes When I Select a Method to Add a Contact

Participant

IPhone App Crashes When I Select a Method to Add a Contact

When I choose add a contact or scan a contact, the app crashes. I have updated the app, and no change.
3 REPLIES 3
Employee

Hello @MikeK527,

 

Thank you for reaching out to the Community! I do apologize for the experience you are having. Are you currently using the Constant Contact Mobile App? Also, can you get a screenshot of the error message you may or may not be receiving. To begin troubleshooting, we would like to see what you phone does when it crashes or if you have a specific error message we can do research on. Thanks! 


Zoe H.
Community & Social Media Support

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iPhone mobile app. No error message - it just closes the app.

Hello @MikeK527 ,

 

For the sake of further troubleshooting for our mobile team, would you be able to provide some of the following info:

  • Does deleting the app entirely, then reinstalling alleviate the issue at all?
  • Are you on an Apple Beta list? 
  • Did you get the most recent iOS 14 update?

Our app may not be compatible with the most recent update to iOS 14 at the moment, which may be causing some issues. Please let us know your responses to the above questions, and we'll correspond with our mobile app team.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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