Hello @KateJ155,
I do apologize for the experience you have had. It looks like you went up in email addresses and that is why you went up to the next pay tier. We charge based on how many email addresses are in your account. For more information, please contact our billing department as we are not able to talk about account specific billing questions here publicly. Thanks!
Zoe H.
Community & Social Media Support
Did I answer your question? If so, please mark my post as an
"Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.
You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
