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Identify and Merge Duplicate Contact Information

KimK0310
Participant
‎09-01-2022 02:40 PM
‎09-01-2022 02:40 PM

From HELP: "Important: When you delete a contact record, all of the email engagement information found in the contact record is deleted with it." Is there a way to merge the email engagement information into the duplicate record I want to keep?

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1 REPLY 1
William_A
Moderator
Moderator
‎09-01-2022 03:10 PM
‎09-01-2022 03:10 PM

Hello @KimK0310 ,

 

It is not possible to preserve engagement note data from one contact to another.


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William A
Community & Social Media Support
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