Image Editing is not working


Image Editing is not working

Hi there,

I saw a post about a similar problem, tried the fix, and nothing happens!


I'm trying to edit an image in an e-mail.  I go into "Library," and click on the image.  A new box opens with the image, but I have no button available to do any editing (cropping, etc).  All I get is a box telling me the name of the file, and description.  My co-worker follows these directions and can scroll down the box (I have no scroll bar) to see the link to further editing. 


Any help you can give would be great!  





Hi Kate, 


Thanks for joining us in the Community! I definitely understand the importance on being able to access the image editor. In order to better assist you, please provide more information and feel free to email us here social_support(at)constantcontact(dot)com. 


-Have you tried logging out and logging back in? 

-What browser are you currently using?

-Have you tried this in a different web browser? 

-If you are able to attach a screenshot please do. 


In the meantime, feel free to check out this helpful resource relating to the image editor.

Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.