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Image cutting off text

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TammyT41
Frequent Participant
‎04-25-2022 11:54 AM
0 Votes
‎04-25-2022 11:54 AM

When I send a newsletter, some recipients see the text around a particular image as being cut off (as in the attached screenshot). What causes this? How can I prevent it?

 

CC Screen Shot.png

 

 

 

1 ACCEPTED SOLUTION
Amanda_G
Employee
Employee
‎04-25-2022 06:05 PM
0 Votes
‎04-25-2022 06:05 PM

Hi @TammyT41 , 

 

I do apologize that you are running into this! This is actually a display issue that occurs with certain versions of Outlook. It occurs in these specific Outlook versions when an image is left aligned, with text wrapping around it. Our engineering team is aware of it, and working to get it resolved, so I will definitely have them follow back up with you with any updates or fixes we have on this. 

 

For now, we can work around the issue by either right aligning the image, or inserting the image into its own column, without wrapping the text around it. 


Amanda G.
Community & Social Care
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

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1 REPLY 1
Amanda_G
Employee
Employee
‎04-25-2022 06:05 PM
0 Votes
‎04-25-2022 06:05 PM

Hi @TammyT41 , 

 

I do apologize that you are running into this! This is actually a display issue that occurs with certain versions of Outlook. It occurs in these specific Outlook versions when an image is left aligned, with text wrapping around it. Our engineering team is aware of it, and working to get it resolved, so I will definitely have them follow back up with you with any updates or fixes we have on this. 

 

For now, we can work around the issue by either right aligning the image, or inserting the image into its own column, without wrapping the text around it. 


Amanda G.
Community & Social Care
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

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