Images Not Uploading

PriscillaH33
Participant

Hello - I am trying to upload images and they are not showing up. I have tried in jpg & png. 

3 REPLIES 3
William_A
Moderator

Hello @PriscillaH33 ,

 

It sounds like you may be running into some connectivity issues when trying to access the site. Let’s start with some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. 

 

If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.


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William A
Community & Social Media Support
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Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
PriscillaH33
Participant

My images are not coming up when I upload hem. I emptied my cache and now I can't see any of my uploads.

Are the missing images from the side panel when you're editing an email, or are they also missing from the pop-up Library window when you go to replace an existing image block? Are they missing from the actual Library tab as well? Does performing any other connectivity troubleshooting steps, such as disabling extensions, or checking another browser / Incognito browsing to see if the issues occur in those as well?


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
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