Images VERY slow to load in recieved email

Scient-LA1 · ‎07-17-2020

I send and resend emails for a client and over the past few months, when I receive my copy, there are NO images showing. Then after a minute or two the blue-box-questionmark shows up and stays up... well I haven't got time to wait to see if it ever does.

These are images I have used before with no issues. They are small and optimized jpgs.

Any ideas of what is happening or how to solve?

Viewing in Apple Mail which is functioning just fine on all other emails that come in.

Adelina_R · ‎07-18-2020

Hello @Scient-LA1 !

We do apologize that you are running into this issue. There are issues from time to time when sending emails to Mac Mail/Apple Mail. If the images are not showing or loading we have found that this workaround usually works for these types of issues

For each image that is not showing:

Click to open the image as if you were going to change it
Right click on the image (ctrl+click)
Copy image location
Go to the Image URL tab
Paste the URL
Remove the "s" from the https, leaving the image as http
Preview the image and insert it.
Repeat for all images
Send a test to ensure this works

We can also try Safelisting Constant Contact as well .

Adelina R
Community & Social Media Support

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