Images from library not displaying in side rail in editor

JanetH676
Regular Participant

We have dozens of images from previous emails in folders in our library.  They show up fine when looking at the library but are not displaying for selection in the email editor.  The number of images in the folder is displayed properly, but the images themselves are not displaying.

5 REPLIES 5
Frankie_P
Moderator

Hi @JanetH676

 

I apologize this is happening! I took a look at your account and can see your most recent email has been sent to your contacts. Were you able to see your images after all? Please let us know if there is anything else we can assist with further.


Frankie.P
Community & Social Media Support

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JanetH676
Regular Participant

I was able to find a workaround.  If I put another photo in the email, then double click that photo to edit it, I can see the rest of the library then and replace it with the photo I need.  Not a great way to work, but it got the job done for now.

Hi @JanetH676

 

I'm glad you were able to find a workaround, in the meantime, I have submitted your feedback on this issue. 

 

Thank you for choosing Constant Contact. Have a good day!


Adrienne B.
Community & Social Media Support

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AshlieH5
Participant

@adrienne_B, was this issue ever resolved. I'm running into the same problem and the workaround is not working. 

Hi @AshlieH5. This happens more as a result of a connectivity or browser issue. I went into your account and was able to see images on my end. I would suggest trying a different browser or private window to see if the images appear there. 


Caitlin M.
Community Manager
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